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Call Center Lead
4 months ago
A rapidly growing organization in the Quad Cities is seeking a Call Center Lead to join their team. This role could be for you if you are looking for an opportunity with excellent benefits and a positive work environment. Apply today
Responsibilities:
- Supervise customer service representatives with a focus on maintaining customer service standards across the team
- Mentor team members and assist with trainings
- Resolve complex customer issues efficiently
- Prepare and analyze reports to identify trends and improve overall performance of team
- Ensure compliance with appropriate policies, procedures, and regulations
Requirements:
- Experience supervising a team
- Effective communicator
- Tech-savvy
- Enthusiastic and team-oriented
- Analytical thinker in a fast-paced environment
Work Model:
- On-site
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.Company DescriptionPalmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. \r
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Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. \r
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We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. \r
\r
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. \r
\r
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
