Current jobs related to Service Desk Agent - South Jordan - Hired by Matrix
-
Service Desk Agent
1 month ago
South Jordan, United States Compunnel Full timeDescription Executive Summary: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a...
-
Customer Support/Service Desk Agent
3 weeks ago
South Jordan, United States Russell Tobin Full timeAre you passionate about providing exceptional customer service and technical support? We are looking for a dedicated and skilled Service Desk Agent to join our team!Job Title: Customer Support / Service Desk AgentLocation: South Jordan, UTPay: $19.00~$21.00HYBRID: 3 days on site AND 2 days at home.Overview:The Service Desk Agent is the first point of...
-
Customer Support/Service Desk Agent
1 week ago
south jordan, United States Russell Tobin Full timeAre you passionate about providing exceptional customer service and technical support? We are looking for a dedicated and skilled Service Desk Agent to join our team!Job Title: Customer Support / Service Desk AgentLocation: South Jordan, UTPay: $19.00~$21.00HYBRID: 3 days on site AND 2 days at home.Overview:The Service Desk Agent is the first point of...
-
Customer Support/Service Desk Agent
4 weeks ago
South Jordan, United States Russell Tobin Full timeAre you passionate about providing exceptional customer service and technical support? We are looking for a dedicated and skilled Service Desk Agent to join our team!Job Title: Customer Support / Service Desk AgentLocation: South Jordan, UTPay: $19.00~$21.00HYBRID: 3 days on site AND 2 days at home.Overview:The Service Desk Agent is the first point of...
-
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
-
Technical Support Representative/Service Desk Agent
5 months ago
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
-
Technical Support Representative/Service Desk Agent
5 months ago
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
-
Service Desk Specialist
2 months ago
South Jordan, United States Russell Tobin Full timePosition Title: IT Service Desk SpecialistLocation: South Jordan UTPay rate: $20-21/hr. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...
-
IT Service Desk Specialist
4 weeks ago
South Jordan, United States Russell Tobin Full timePosition Title: IT Service Desk SpecialistLocation: South Jordan UTPay rate: $20-21/hr. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...
-
Service Desk Specialist
2 months ago
South Jordan, United States Russell Tobin Full timePosition Title: IT Service Desk SpecialistLocation: South Jordan UTPay rate: $20-21/hr. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...
-
IT Service desk Specialist
3 weeks ago
south jordan, United States Russell Tobin Full timePosition Title: IT Service Desk SpecialistLocation: South Jordan UTPay rate: $20-21/hr. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...
-
IT Service Desk Specialist
2 months ago
south jordan, United States Russell Tobin Full timePosition Title: IT Service Desk SpecialistLocation: South Jordan UTPay rate: $20-21/hr. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...
-
Service Desk Specialist
2 months ago
South Jordan, United States Russell Tobin Full timePosition Title: IT Service Desk SpecialistLocation: South Jordan UTPay rate: $20-21/hr. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...
-
Service Desk Specialist
4 weeks ago
South Jordan, Utah, United States Compunnel Full timeJob SummaryThe Service Desk Agent is the primary point of contact for users who require technical assistance. This role involves providing exceptional customer service, resolving issues efficiently, and identifying opportunities for process improvement.Key ResponsibilitiesProvide phone support to customers, demonstrating strong customer service skills and a...
-
Front Desk Representative
3 weeks ago
South Jordan, Utah, United States Solitude Mountain Resort Full timeJob Title: Front Desk AgentAt Solitude Mountain Resort, we're seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression.Job Summary:Our Front Desk Agents deliver outstanding guest...
-
Front Desk Agent
3 weeks ago
South Hill, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Fairfield Inn South Hill [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Help Desk Specialist
2 months ago
South Jordan, United States Russell Tobin Full timePosition Title: IT Service Desk SpecialistLocation: South Jordan UT Pay rate: $20-21/hr. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and...
-
Front Desk Agent
4 weeks ago
South Lake Tahoe, California, United States Palisades Tahoe Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palisades Tahoe. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth and enjoyable experience for our guests.Key...
-
Front Desk Agent
2 weeks ago
South Boston, United States Compass Group, North America Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Compass Group, North America. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience throughout their stay.Key Responsibilities:Check guests in and out of the hotel,...
-
Customer Service Representative
2 days ago
South Jordan, Utah, United States Taylor Hall - State Farm Agent Full timeJob DescriptionAs a Customer Service Representative - State Farm Agent Team Member, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek an energetic professional who thrives in a fast-paced environment and is passionate about educating customers about insurance...
Service Desk Agent
3 months ago
What You'll Do:
- The Service Desk Agent is the first point of contact for the users who call the IT Service Desk.
- While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
- The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
- Responsible for high quality end-user technical support, related to enterprise software and hardware.
- An understanding of technology and the ability to apply that knowledge to support all existing systems.
- Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.
- Demonstrate strong customer service skills to provide phone support including:
- Listening to the customer to gain an accurate understanding of the situation.
- Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue.
- Producing accurate
- Detailed documentation at the client
- Problem and incident level
- Resolving conflict
- Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
- Under general oversight, provides after-hours and weekend support as needed.
- Requires attention to detail, follow-through, teamwork focus and positive attitude.
- An understanding of technology and the ability to apply that knowledge to support all existing systems.
- Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and in person.
- Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding.
- Ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
- Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations.
- Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.
- Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software.
What You’ll Bring:
- 2 to 5 years of proven, qualified related work experience in a comparable complex, high tech, and fast paced work environment
- High school diploma is required or GED with relevant work experience.
- Excellent customer service skills required.
- Excellent communication skills required.
- Preferred work experience in technical support role but not required.
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
- Self-motivated and ability to work on own initiative in a high-pressure environment.
- Willing to work variable shifts including evenings, weekends, and public holidays.
