Customer Service Agent

4 weeks ago

San Diego, United States Foresight Sports Full time
Job DescriptionJob Description

This is a full-time position with the best golf technology company in the industry, Foresight Sports.

We are looking for new team members who are capable of the following:

  1. Able To Manage Multiple Projects & Tasks
  2. Pays Extra Close Attention To Details
  3. Works Quickly
  4. Can Maintain A Calm Demeanor Under Pressure
  5. Will Take Initiative To Solve Problems, But Knows When To Ask For Help


This position will require experience in the golf industry and/or someone who can offer an understanding of the physics of golf.

Starting hours will be 8am-5pm, Monday through Friday, with possible shift change required for 6am -3pm or 9am-6pm. Pay will start at $20.49 per hour - 40 hours a week, with overtime pay available once training is completed. Includes A Competitive Benefits Package.


Customer Support Agent:

  • Requires previous IT computer experience or golf experience to apply.


Initial Responders:
- Phones
- Chat
- Email
- Online Tickets

Customer Data Collection:
- Confirm All Customer Contact Information
- Confirm All Customer Owned Hardware / Software Information
- Request Device / Software Logs for Team Review
- Utilize Provided Platforms: Help Desk Articles, Support Guides, Independent Online Resources - to direct customers to resolution.

Confirming & Explaining With Customer To Assure Basic Setup Is Achieved
- Includes Hardware (Physically) and Software (Digitally)
- Provide Basic Technical Troubleshooting Skills/Understanding
- Review & Investigate Customer Reports To Qualify If There Is An Issue, Utilizing Basic Troubleshooting Skills/Understanding To Attempt To Resolve.

Escalate To Product Operation Specialist Team Member If Unable To Resolve.

Up-sell & Process Upgrade Orders

Confirm & Communicate Return Merchandise Authorization (RMA) When Customers Device Requires Return For Repairs.

Required Skills/Knowledge:

- Strong Verbal & Written Communication Skills.
- Ability To Quickly Assess Client Requests & Identify Solutions (Self Starter/Self Motivated).
- Strong Customer-Focused Orientation.
- Attention To Detail.

Additional knowledge (Preferred):

- Strong Working Knowledge Of MS Windows 7/10/11 Operating Systems & Newer.
- Previous Computer Or Customer Support Experience.
- Computer Networking Experience Is A Plus
- Golf Knowledge Is A Plus
- College Level Education Or Similar In Field Experience
- Working Knowledge Of Android, iOS, Database Usage & Audio Visual Setup.

Company DescriptionLearn more about Foresight Sports at www.foresightsports.comCompany DescriptionLearn more about Foresight Sports at www.foresightsports.com

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