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General Manager

2 months ago

Chicago, United States Illuminarium Touring LLC Full time
Job DescriptionJob Description

We are seeking a General Manager to take the lead in the operations and delivery of the Illuminarium Immersive Experience in Chicago. This is a unique, hands-on role with a heavy focus on delivering the Guest Experience and team leadership in a busy, high-volume environment. You will mentor and guide your team and communicate the ultimate vision of the exhibition to deliver the highest quality of service. As well, your role will actively work to control costs, efficiently manage the day-to-day operations of the Exhibit and maximize productivity.

Your Role:

· Aid personnel manager with recruitment and scheduling of event staff.

· Lead staff of 30+ members - FOH Operations, Retail Staff and Exhibit Docents

· Communicate the vision to all team members and lead by example

· Accountable for the day-to-day operations of the venue including staffing, cost controls, staff training, retail business and active daily

floor management.

· Implement quality control ensuring event staff are performing all described duties with exceptional guest experience in mind

· Monitoring and controls on the retail business, including stock and inventory controls.

· On site customer relations and critical thinking

· Limited on-site ticket management, working closely with a remote CSR team.

· Preparing company reports such as daily show reports on merch, daily ticketing reports, payroll submission to the HR team

· Maximize employee productivity, ensure compliance and consistent execution of company Policies & Procedures and established Best

Practices

· Ensure accuracy and timeliness of payroll and company records

· Manage all personnel, product and merchandising functions, business processes and merchandise results

· Direct and motivate all teams to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses, and

ensure the event is visually distinctive and impeccably maintained

· Create an environment which is spirited and results-driven

· Liaise with and maintain an excellent working relationship with the venue management

Desired Skills & Experience:

· Organizational Team building and interpersonal skills a must

· Visionary leader with the ability to provide steadfast guidance to all departments

· Proven experience in managing large scale-operations, particularly in exhibits/events/stores or similar environments, with a

demonstrated ability to coordinate logistics, oversee budgets etc.

· Strong conflict resolution and decision-making skills

· Proven success in leading, training and motivating teams

· Strong ability to plan, execute, and prioritize tasks

· Personnel management including but not limited to recruitment, scheduling, timesheets, labor law compliance

· Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue

· Strong business acumen

· Post secondary diploma/degree in Business or Hospitality considered an asset

· Past experience in Hospitality or Event Management is desirable

Other:

· Knowledge of ShowClix, WhenIWork or Square POS software packages a great asset, although training will be provided

· Some knowledge of AV equipment operations would be beneficial but is not required

· Superior verbal and written skills an asset

· Certified in First Aid and AED (Automated External Defibrillator) is an added advantage

Position Details:

· Employment to commence as soon as possible

· Minimum 40 hours per week in a physically demanding and fast paced environment. This is a hands-on role

· This role will require flexibility as shift patterns will cover evenings, weekends and holidays.

· This is a temporary position for the duration of the exhibit’s booking in Chicago.

 

Illuminarium Touring LLC Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.

We thank all of those who apply but only those selected for an interview will be contacted.

Job Type: Full-time, Fixed term contract, Temporary

Shift:

  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work Location: In person