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Crew Lead
6 months ago
SUMMARY: The overall responsibility of a Crew Leader is the operation of a Bruster’s Ice Cream store in the absence of management staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
The Crew Leader has several functions, the most important of which is to oversee the front of the store and closing procedure - clean up and close the registers. A Crew Leader must also have an overall working knowledge of the whole Bruster’s store operation.
A. Oversee Front of the Store
1. Ensure Customer Satisfaction – served in appropriate time using
proper customer service skills
2. Product Quality Checks – check procedures/weights/sizes of products
3. Provide customer service as needed
B. Staff Issues – ensuring proper dress code is followed and promote positive employee morale
C. Completing Paperwork – complete all paperwork as required by company and to ensure government compliance; complete banking procedures as necessary
D. Store Operation
1. Perform register maintenance and upkeep
2. Possess knowledge of building & equipment
3. Possess cake & pie know-how
4. Ensure proper cleaning procedures are being followed
SUPERVISORY RESPONSIBILITIES: Employee will provide leadership to staff on a frequent basis.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: A food service background is helpful, but not required. Basic computer skills are necessary.
LANGUAGE SKILLS: Must possess verbal skills sufficient to communicate effectively with employees and customers.
MATHEMATICAL SKILLS: Must possess math skills sufficient to complete paperwork and reports required to operate store effectively.
OTHER SKILLS and ABILITIES: The position of Crew Leader requires dependability, honesty and responsibility. A Crew Leader must be able to assert authority with staff when necessary. A Crew Leader should possess a pleasant, friendly personality because of the large amount of customer/ employee contact.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle objects, tools or controls; reach with hands and arms; climb or balance; sit, stoop, kneel, crouch or crawl; and see, talk and hear. The employee is frequently required to taste or smell.
Employee must possess or develop both the manual dexterity and hand-eye coordination to scoop and portion all of our retail and wholesale products, most times without the aid of measuring devices, due to the volume of sales we may encounter.
Employee must be able to maneuver in a tight and sometimes congested working environment, both quickly and without creating a hazard.
Position requires lifting up to 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree.
WORK ENVIRONMENT: Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to chemicals used in cleaning. Employee is also exposed to extreme cold occasionally when entering the walk-in freezer. The employee also frequently comes into contact with hot water while cleaning and sanitizing tools and containers, and the extreme heat of the waffle iron while baking waffle cones. The noise level in this work environment is usually moderate and occasionally loud.
OTHER JOB REQUIREMENTS:
Employee will assist in maintaining an orderly, clean and safe work area; properly care for company property; and maintain proper conduct befitting a business environment.
