Collections Coordinator
2 weeks ago
Recovery Specialist/Call Center Representative
Join our collections team and play a key role in assisting consumers with resolving past-due accounts.
The Recovery Specialist must ensure strict adherence to Federal and State Collection laws while performing the following duties:
- Conduct Inbound and outbound interaction in a high-volume call center.
- Respond to inquiries regarding open balances, facilitate seamless payment arrangements, and provide valuable insights into available payment options.
The ideal candidate will possess the following qualifications:
- Must have strong, clear communication skills and be comfortable engaging with others over the phone for extended periods.
- Successfully maintain a professional attitude while addressing consumers' past due accounts, skillfully navigating interactions with empathy, and fostering a collaborative partnership towards resolution.
- Demonstrate high levels of self-motivation, thriving in an environment that champions positive debt collection practices.
- High School Diploma or GED
- Call center and/or corporate customer service experience is required; financial industry experience is preferred.
- Collection experience is preferred; however, a multi-step training and coaching program will ensure your overall success for those new to collections.
- Proficient in CRM, data entry, and typing skills.
Embrace the dynamic atmosphere of our vibrant call center and office environment, where your skills will not only be nurtured but also truly valued To be considered for employment, please send your most updated resume to michelle@atriaconsulting.com to join our talent pool.
Company DescriptionATRIA Consulting is a nationally certified women-owned small business (WBE, WSOB) that offers comprehensive Staffing and Recruiting services.Company DescriptionATRIA Consulting is a nationally certified women-owned small business (WBE, WSOB) that offers comprehensive Staffing and Recruiting services.-
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