Customer Service Representative

1 month ago


Shirley, United States Jupiter Security Consultants Inc Full time
Job DescriptionJob Description

Position Responsibilities/Duties/Functions/Tasks

  • Input customer information into a technology software with attention to detail
  • Support customer requests and quick turnaround times
  • Support various customer problems, and formulate plans of resolution
  • Proactively look for a way to improve processes, operations, and the customer experience
  • Document incidents thoroughly and accurately

Position Qualifications

  • Willingness to learn new applications
  • Attention to detail
  • Strong verbal, writing, and troubleshooting skills
  • High level of customer service and communication skills
  • Strong hands-on experience and knowledge of Windows 10
  • Strong hands-on experience and knowledge of workgroups and small office networks
  • Able to quickly adapt to new workflows and projects
  • Customer service experience
  • Language requirements, English, Bi Lingual a Plus

Position Requirements

  • Ability to commute to office location  for each shift  
  • Flexible Hours
  • Weekends a MUST


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