Customer Service Representative with Manufacturing Background

2 weeks ago


Lawrenceville, United States Advanced Fluid Systems Full time
Job DescriptionJob DescriptionBenefits
  • Competitive pay and benefits package
  • Paid time off
  • Opportunities for career advancement and professional development
  • Positive work environment with supportive team members
  • Comprehensive training program
Job SummaryDelta Plows is seeking a Customer Service Representative to join our team in Lawrenceville, GA. This is a full time, permanent position based at our office location. The ideal candidate will be a self-motivated individual with excellent communication skills, proficient in Microsoft Office applications, and have 2-3 years of experience in customer service, preferably within a manufacturing environment.

Requirements
  • Team-oriented 
  • Self-starter and able to work independently
  • Excellent communication skills
  • Proficient in Microsoft Office Applications
  • 2-3 years’ experience in Customer Service with a manufacturing background 
  • Able to work in the office Monday through Friday, 8am to 5pm
Responsibilities 
  • Receive inbound calls and emails.
  • Order entry.
  • Quoting.
  • Agile in job duties, and willing to learn new skills (e.g. Invoicing, sales, CAD software and equipment, etc.).
  • Assist in pricing projects and data collection projects.
  • Respond to customer inquiries to provide both technical and non-technical solutions.
  • Resolve complex and unusual requests and problems.
  • Analyze customer needs and provide updates to other departments to contribute to customer satisfaction.
  • Document all customer interactions. 
  • Utilize proprietary software and technology to record and manage activities with customers.
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Minimum two years’ experience and a manufacturing discipline
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
How to apply
If you meet the requirements outlined above and are interested In joining our team as a Customer Service Representative, please submit your resume and cover letter detailing your relevant experience. We look forward to your application. Join our dynamic team and be a part of a company dedicated to providing exceptional service to our customers. Apply now to become a valued member of Delta Plows. Delta Plows is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Job Type:  Full TimePay:  From $40,000.00 to $60,000.00 per year DOE

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