IT Helpdesk Tech
3 weeks ago
Job Title: Field Engineer - IT Helpdesk Tech
Client: Unisys
Location: Troy, NY12180 (onsite)
Contract Duration: until; 02/22/2025 (potential contract extension / contract to hire)
Working Hours: Monday to Friday (9AM - 5PM) 40 hours per week
Summary/ Responsibilities:
As an ITAM associate you will be the main POC for all things related to asset retrieval, which includes ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the accuracy of the CMDB.
This role will also include assisting the team with daily duties such as ticket processing, stock evaluation, vending machine stocking, equipment pick up and storage and other ITAM duties.
This is a 100% on-site position that requires teamwork, the ability to work independently, clear Communication both verbally and written.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
All trainings must be completed and stay current.
2-3 years of technical experience is fine.
Strong customer service skills preferred
Must Have
- Experience with Microsoft Outlook, teams, Word and Excel.
- Follow Process
- Detail Oriented
- Team Player
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.
The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.
We look forward to our partnership with youCompany DescriptionOverview\r
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TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r
\r
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r
\r
We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r
\r
The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r
\r
We look forward to our partnership with you
