Call Center Representative

4 weeks ago


Lewisburg, United States Russell Tobin Full time
Job DescriptionJob Description

 • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. 
- Answer incoming calls and respond to customers emails 
- Route calls to appropriate resources 
- Document all call information according to standard operating procedures 
- Entering accurate ordering information into a company system. 
- Comfortable working in fast-paced environments 
- Strong time management and organizational skills 
- Proficiency in Microsoft Office Products (Excel, Word) 
- Familiarity with SAP and Call Center, and Sales Force a plus 
- Ability to analyze unlike information and draw conclusions/recommendations 
- Strong verbal, written and inter-personal communication skills 
- Proficiency in MS Office tools 
- High degree of self-motivation to address and improve business needs. 
- Sense of urgency, self-initiative, commitment and sense of ownership is a must. 
- Superior follow-up and follow-through skills 
- Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals. 

Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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