Customer Service Specialist

5 days ago

Albert Lea, United States Produce State Bank Full time
Job DescriptionJob Description

Customer Service Specialists are a key part of every relationship at our family-owned community bank and the first point of contact for all incoming inquiries. As the superheroes of customer service, their duties include processing customer deposits, withdrawals, transfers, and loan payments in-person or over the phone while ensuring compliance with bank policies and regulations. This role also involves the sale of bank products and services such as new deposit accounts, certificates of deposit, bank money orders, wire transfers, and safe deposit boxes.

Customer Service Specialists are responsible for maintaining a balanced cash drawer, monitoring and maintaining cash limits, safeguarding customer information, and identifying potential security risks and/or suspicious activities. They also contribute to a positive banking experience by fostering a welcoming and professional environment. Continuous improvement and adherence to bank procedures is essential, as is a willingness to learn and support other areas of the bank as needed. This position requires keen attention to detail, excellent communication skills, dedication to community banking ideals, and a commitment to rigorous standards of integrity and confidentiality.

Specific functional responsibilities include:

  • Retail Banking & Teller Transactions
  • Direct Customer Service
  • Lending Administration
  • As Needed Support for Other Areas

Our team strives to be:

  • Highly Adaptable: Able to adjust quickly to different work situations; remaining composed under pressure and in stressful situations.
  • Detailed & Accurate: We work carefully to assure accuracy in every transaction performed, detect errors, and follow through on corrections in a timely manner.
  • Change Champions: We embrace change as opportunity.
  • Responsive & Sensitive: We recognize and take appropriate actions to meet the needs of our customers and the community. We gain respect, trust, and loyalty through carefully tended relationships.
  • Great Communicators: We're are committed banking experts who are here to listen and understand.
  • An Example of Professionalism: We project a positive image of warmth and competence to all internal and external customers.

EDUCATION AND SPECIAL REQUIREMENTS

  • Prefer a high school degree or equivalent.
  • 1-2 years’ experience working with customers in a public and/or professional setting.
  • This job requires skills needed in a typical office environment—including basic computer skills, communication skills, as well as utilization of office equipment.
  • Must have the dexterity to handle and count money.
Company DescriptionOperating four offices in the communities of Hollandale, Glenville, and Albert Lea, MN our bank is proud to be family-owned and operated for nearly a century. Our 20+ employees manage approximately $130 million in assets and a stable base of loyal, long-term depositors. We help individuals, families, and our local home towns thrive.Company DescriptionOperating four offices in the communities of Hollandale, Glenville, and Albert Lea, MN our bank is proud to be family-owned and operated for nearly a century. Our 20+ employees manage approximately $130 million in assets and a stable base of loyal, long-term depositors. We help individuals, families, and our local home towns thrive.

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