Operations Associate

3 weeks ago


Buffalo, United States VIA VISUALLY IMPAIRED ADVANCEMENT Full time
Job DescriptionJob Description

Employment Opportunity

Operations Associate

Job Description:

VIA Visually Impaired Advancement is seeking a full time Operations Associate to work 37.5 hours per week.

Under the direction of the Vice President of Vision Rehabilitation, this position is primarily responsible for providing a broad range of functions inclusive of direct client services and department operational support.

Essential Functions:

  • Overall reception, clerical, and front-desk duties including but not limited to; attaining and maintaining accurate demographic and financial information, scheduling/rescheduling, reminder calls, insurance/referral verification, check-in/check-out.
  • Answer phones and respond to voicemails/ emails promptly and efficiently.
  • Perform in/outbound calls to assist with patient questions, training, and concerns related to agency services and use of adaptive equipment.
  • Protect client confidentiality in accordance with HIPPA standards.
  • Low vision clinic equipment inventory, maintenance, and sales-in accordance with established SOP(s)
  • Provide coverage in off-site location(s) during scheduled and unscheduled staff absences.
  • Assist the vision rehab department with equipment and cross-coverage services as needed or requested.
  • Provide support with the department as needed to achieve department/agency goals.
  • Front desk reception coverage as needed.

Competencies:

  • Demonstrate excellent external and internal customer service.
  • Excellent verbal and written communication skills.
  • Proficient use of modern technology including, but not limited to Microsoft Office Suite (Excel, Word, TEAMs, etc.), electronic health record system, QuickBooks, and other systems as necessary.
  • Ability to work effectively with individuals of diverse backgrounds and differing abilities.
  • Maintain confidentiality and professionalism.
  • Ability to think independently, problem solve and execute assigned tasks.

Qualifications:

  • High school graduate or equivalent required.
  • Prior experience in medical/reception/customer service in an office environment highly preferred.
  • Prior experience with medical insurance terminology and general principles highly preferred.



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