![MicroData Systems, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 weeks ago
Must be located in New Jersey
Schedule:
- Part Time Shifts Available between the hours of 10am – 8pm Monday through Friday and Weekends 12pm - 4pm
MDS is looking for a team of customer service reps for a project with our client, a well-known testing site, working remotely from home. We would ideally like candidates close to Holmdel, NJ.
We are building a team of motivated, organized, energetic individuals with strong customer advocacy skills to join our team You will be responsible for helping customers by providing product and service information, providing excellent customer service and care.
Responsibilities:
- Deliver superior support to clients, handling customer inquiries and complaints
- Answer calls, listen and empathize while documenting the steps you took to resolve the issue
- Provide information about the products and services
- Troubleshoot customer inquiries with care while gathering detailed information and updating customer files.
- Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
- Respond to calls, email and live chat inquiries in a fast-paced environment
- Develop and maintain a knowledge base of the evolving products and services
- Proactively follow up and make scheduled callbacks to customers when
Qualifications:
- 2-5 years prior experience in customer service, sales, or other related fields
- Ability to prioritize and multitask, handling multiple calls per hour
- Results-oriented professional consistently delivering in an evolving environment
- Experience building and maintaining positive rapport with customers
- Positive and professional demeanor
- Excellent written and verbal communication skills
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