Technical/Procedure Writer

1 month ago

Chicago, United States Veterans Sourcing Group Full time
Job DescriptionJob Description

A global financial services company is seeking a Technical/Procedure Writer for their office in Chicago on a long-term temporary basis.

Location: Chicago, IL

Duration: 6 months initially, opportunity for extensions

Job responsibilities:

· This position will be responsible for preparing, reviewing, revising, and developing procedures through partnership with Product Subject Matter Experts and Library Functions Heads to maintain accuracy of content.

· Create, modify, and write standardized procedures, supplemental documents, and process map workflows per business requirements through partnership with Product Subject Matter Experts and Library Functions owners to maintain accuracy of content.

· Continuously ensure that documents are updated, streamlined, maintained- and archived appropriately.

· Maintain ownership of Middle Office Supporting Documents in centralized location.

· Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.

· Build relationships and establish credibility, which is founded on a detailed understanding of operational data and processes.

· Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively.

Required qualifications, skills, and capabilities:

· Strong project management and critical thinking skills.

· Experience developing, writing, and maintaining standard operating procedures.

· Ability to write high-quality procedures in a simple, clear, and concise manner.

· Previous experience adapting to a fast paced, transformative work environment while driving results.

· Excellent interpersonal, influencing, communication and partnership skills.

· Passion for learning new working models, technologies, and industry trends.

· Ability to work with technology teams to help improve user accessibility and interface.

· Motivated and results oriented creative thinker.

· College degree preferred, and / or 6+ years of experience in client service, operations, technology, sales, or portfolio management. Financial services experience is a plus.

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