Service Technician

1 month ago


Panama City Beach, United States Interior Logic Group Full time
Job DescriptionJob Description

The primary responsibility of the Customer Service Technician is to provide excellent customer service regarding warranty repair or installation of products.

Physical Requirements

  • Ability to stand, sit, walk, bend, and stoop for 8+ hours.
  • Minor lifting and carrying may be required.

Work Environment

  • Work performed at construction jobsites and office.

Skills & Qualifications

  • High School diploma or general education degree (GED) or 3 years of related experience and/or training; or an equivalent combination of education and experience.
  • 1 to 5+ years of experience in relevant trades.
  • Must have a valid Driver’s License and vehicle insurance as required by State law.
  • Experience in one or more trades: Flooring (tile, carpet, wood, LVP), Cabinets, Countertops.
  • Good verbal communication skills for customer contact.
  • Good organizational skills.
  • Mentoring and training capabilities for less experienced technicians.

Essential Functions

  • Perform simple repairs and touch-ups following production installation on all trades.
  • Perform minor installation tasks following/during the production process.
  • Perform simple logistical tasks related to production install.
  • Handle builder and homeowner requests as needed.
  • Initiate claims and oversee the claims process with vendors.
  • Inspect and diagnose product and installation issues.
  • Schedule employee technicians and independent contractors to execute appointments.
  • Confirm completed appointments.
  • Perform repairs and replacements of multiple materials.
  • Mentor and train less experienced technicians.
  • Other duties as assigned.
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.

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