Warranty Administrator

Job DescriptionJob DescriptionThe Warranty Administrator is responsible for communicating with manufacturers and suppliers, and securing replacement parts and repairs for defective merchandise.

Pay: $17-$20/hour (based on experience) + commission potential for$10k-$20k annually

Job Duties:

• Review and process warranty submissions in compliance with good accounting practices, company standards and legal requirements
• Ensure claim legitimacy and adherence to warranty agreements
• Send and monitor return shipment of defective parts, and arrange for the delivery of replacements or receipt of credit
• Document and track detail of all transactions, to include dates, responses, payment history and other related information
• Ensure claim information and credits are posted accurately and timely, back to warranty schedules, and according to internal accounting procedures
• Advise management regularly of any claims which are unusual, aging, or require intervention
• Analyze claims denied by the manufacturer/supplier and, if applicable, resubmit them or obtain authorization for cancelation
• Provide excellent customer service; answer questions and explain warranty coverage; conduct research and follow up as necessary
• Assist coworkers with a variety of departmental projects during busy times
• Back-up support for Service Advisors based on the needs of the department as determined by the Service Manager 

Qualifications:

• High school diploma
• 1-2 years proven accounting, clerical and data entry experience
•  Previous warranty experience helpful
• RV or Technical knowledge preferred

Competencies: 

• Ability to structure and process quantitative and qualitative data and draw conclusions
•  Excellent computer and data entry skills
• Working knowledge of dealer software
• Detail oriented and well organized
• Ability to work in a collaborative team, in a fast-paced environment
• Experience in following verbal and written guidelines to perform job functions

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