Field Service Technician

2 weeks ago

Eden Prairie, United States Berry Coffee Company Full time
Job DescriptionJob Description

Come join us at Berry Coffee Company for a fun and exciting experience We have been serving the Minnesota community for over 45 years, providing quality coffee and break room supplies and locally roast all our own private label coffee.

Beverage Equipment Service Technician
We are looking for a self-starter Field Service Technician/Service Tech to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Candidates with experience with service and installation of espresso, drip coffee, liquid coffee, and/or water filtration equipment are preferred but not required. Berry Coffee Company will provide training.

Responsibilities

  • Deliver superior customer service to include focus on customer needs, developing and sustaining positive customer relationships
  • Provide service and customer support during field visits to customer sites
  • Services to include equipment trouble shooting and diagnosis, part replacement as needed, problem resolution, on site customer training
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings

Requirements

  • Self Starter, mechanical ability and attention to detail
  • Ability to troubleshoot, test, repair and service technical coffee equipment
  • Valid driver’s license with an excellent driving record.
  • Ability to lift 30-lbs or more, Occasional lifting in excess of 45-lbs required.
  • Ability to pass a Background Check.

Berry Coffee Company is an equal opportunity employer and we are always actively recruiting for top talent to join our team. We offer competitive compensation with an excellent benefits package including: Medical, Dental, 401k, paid vacation and life insurance. Company provides uniforms, company vehicle during work hours and training.

Company DescriptionCome join us at Berry Coffee Company for a fun and exciting experience We have been serving the Minnesota business community for over 45 years, providing quality national brand coffee, locally roasted private label coffee, break room supplies and office supplies.Company DescriptionCome join us at Berry Coffee Company for a fun and exciting experience We have been serving the Minnesota business community for over 45 years, providing quality national brand coffee, locally roasted private label coffee, break room supplies and office supplies.

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