Network Technician

3 weeks ago

Dallas, United States NextGen Global Resources Full time
Job DescriptionJob Description

Job Description:
Manage all AAV (Alternate Access Vendors/Telco) trouble tickets necessary to support the several backhaul integration projects being managed by the MITBH (10G BWU, CSR Rehomes, CIR Upgrades, etc.).
Manage inbound calls from AAV vendors requesting support to troubleshoot circuit issues.
Working with AAV/Telco to test and turn up new AAV circuits.
Track, and report all activities daily to the manager.

Minimum Qualification
Bachelor’s degree in computer science or electrical engineering and/or 5 years equivalent work experience in telecom network infrastructures.
Technical experience working with AAV/Telco regarding the test and turn-up of new AAV circuits, including troubleshooting testing issues (i.e. NOC experience, circuit testing, and troubleshooting).
Prior experience with order management & AAV maintenance tickets is a MUST.
Familiar with RFC 2544 testing requirements and methodologies. 
Familiar with modern wireless network architecture.
Strong ability to independently drive issues to resolution.
Strong communication skills and ability to adapt in a dynamic environment.
Ability to accurately report, track issues, and perform research using various systems.

Proficient with Microsoft Office Suite, MS Windows products, and databases.  (MS Excel, Incubator, MS SharePoint).
Experience with systems such as Spirent/VisionWorks, SLIPED, ATOMS, Pronghorn, and PIER is preferred.

Desire to work in a fast-paced environment and handle multiple tasks with minimal direct supervision.

Company DescriptionWhat you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor pageCompany DescriptionWhat you need to know about us\r
\r
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner\r
\r
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r
\r
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page

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