Help Desk Level 1/2

2 months ago


Northampton, United States Top Prospect Group, Inc. Full time
Job DescriptionJob Description

This will be a hybrid remote/onsite contract, individuals would need to travel at times to client offices along interstate 91.

Job Functions
Configure hardware including, laptops, desktops, Chromebooks, servers, and mobile carts when necessary
Answer and troubleshoot user calls
Providing top-notch customer service skills

  • Deploy images, configure software, and devices following work instructions
  • Inspect new equipment for defects and troubleshoot problems
  • Follow documented processes to ensure accuracy and consistency
  • Work efficiently to best utilize resources, meet schedules, and performance targets

Qualifications

  • Team players with positive attitudes
  • Technical knowledge and training in computer hardware, support & operating systems preferred
  • Motivated individuals that thrive in a fast-paced environment
  • Computer skills of 30 WPM minimum (tested)
  • Must be able to pass a background check (signed release needed)
  • A+ Certification and training in computer hardware & operating systems preferred
  • Working knowledge of major desktop operating systems (Windows 10, 11, ChromeOS, OSX, iOs)
  • Working knowledge of LAN, O365, Active Directory, Networking, etc.
Company DescriptionTop Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.Company DescriptionTop Prospect Group founders and management team offer more than 25 years\r
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.

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