Current jobs related to Operations Supv - Lansing - Capital Area Transportation Authority

Job Summary – Essential Functions

The Operations Supervisor-Street OPS Center is responsible for operation of the Dispatch Center and direct communications with CATA Operators to direct, assign, dispatch, and supervise them in providing public transportation services. The regular shift assignment and hours are subject to change and may exceed 40 hours per week. These essential functions include the following:

• Direct, assign, dispatch, and supervise Operators.
• Ensure that sufficient Operators are on duty and vehicles are assigned to perform all scheduled runs.
• Operate radio and phone systems and a variety of transit specific fleet management software applications, including Trapeze OPS, Zonar, and automatic vehicle location systems ("AVL").
• Serve as a “first responder” to service and safety issues and inform the appropriate Departments, both internal and external, of incidents, accidents or other emergency situations when necessary.
• Maintain professional, reliable, and effective communications with Operators, other CATA personnel, and the public.
• Facilitate and coordinate operations with other CATA functions.
• Monitor and make corrections to ensure on-street service quality and safety.
• Counsel and discipline Operators, as needed.
• Direct and assist with training and retraining.
• Advise Director of Operations, Operations Manager, and Supervisors on issues and concerns with service, vehicles, routes, and personnel.
• Know and apply the Labor Agreement, Work Rules, policies, and procedures.
• Assist the Director of Operations and Operations Manager, as requested.
• Provide backup and relief for other Operations Supervisors.
• Know and apply the Labor Agreement, Work Rules, policies and procedures.
• Participate as an effective member of the CATA administrative and management team and perform all duties described.

Reports To:

Operations Manager

Supervises:

Motor Coach Operators

Duties:

• Provide direction to Operators with bus and routing questions and to resolve service issues.
• Distribute run assignments.
• Assist Operators with on-street and other job related problems, including complaints, accidents, and incidents.
• Facilitate resolution of customer comments in a professional manner.
• Provide information as needed to Operators, supervisors, customer service representative, managers, the public, and service agencies.
• Answer Dispatch Center telephones and other communication devices promptly and professionally.
• Coordinate workforce needs with the Operations Manager.
• Complete reports such as missed trip reports, vehicle accident/incident reports, detour notices.
• Promptly respond to investigations initiated by management.
• Work proactively and maintain positive relationships with administrative and union personnel.
• Provide required data, materials, and reports, both oral and written.
• Follow high standards and practices at all times, including adherence to CATA’s commitment to equal employment opportunity.
• Work flexible schedules as needed outside of regular business hours and in excess of 40 hours per week to meet responsibilities.
• Maintain service, quality, and safety standards.
• Follow and promote safe work practices and all CTA safety rules, policies, and procedures.
• Consistently provide prompt, courteous, and appropriate service to the public.
• Know and perform all job duties within essential functions and as directed by CATA management, policies, procedures, and contractual agreements.
• Perform other duties as assigned by the Operations Manager.

Qualifications:

• Associates Degree Preferred, High School degree required.
• Minimum of one year dispatch and supervisory experience in a union environment in the public transit industry is preferred.
• Possess and maintain a valid driver’s license from the State of Michigan and submit a clean five (5) year driving record with application.
• Must obtain a valid Commercial Driver’s license with BP endorsements with eligible driving status (not restricted) from the State of Michigan.
• Must be able to supervise, train, and motivate personnel.
• Able to effectively perform and adjust to multiple tasks and demands.
• Excellent communication, typing, data entry, and writing skills.
• Advanced computer skills, including Microsoft Office Suite and other computer application used at CATA.
• Experience with transit software programs preferred.
• Able to communicate effectively, handle details, meet deadlines, and work both independently under general direction.
• Very neat and professional appearance.
• Able to perform essential functions and duties and to perform other tasks as assigned.
• Cooperative, willing to work with and learn from others, and be able to respond productively to change.
• Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation.

This job description is stated in general terms and does not describe all duties that may be assigned or required