Customer Service Representative

1 month ago


Butler, United States Oxford Solutions Full time
Job DescriptionJob Description

Opening with our manufacturing client for a Customer Service Representative. Work is on site in Butler, PA.

In this role, you will serve as the primary point of contact for customers ranging from homeowners, contractors and other clients, providing exceptional service and support to ensure their satisfaction. The Customer Care Representative will be responsible for answering product and service inquiries, processing orders, and addressing customer concerns in a professional and timely manner.

Responsibilities

  • Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.
  • Respond promptly and professionally to customer questions, concerns, and requests for information about products and services.
  • Process customer orders accurately and efficiently, ensuring timely fulfillment and delivery.
  • Maintain up-to-date knowledge of products being manufactured, including features, specifications, and availability, to provide accurate information and support to customers.
  • Document customer interactions and transactions 
  • Uphold company policies and procedures while demonstrating professionalism and empathy in all customer interactions.

Requirements:

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Proven experience in customer service or a related field, preferably in a manufacturing or industrial environment.
  • Strong communication skills, with the ability to effectively listen, articulate information, and convey empathy to customers.
  • Excellent problem-solving and decision-making abilities, with a focus on finding solutions that meet customer needs and company objectives.
  • Detail-oriented with a commitment to accuracy in processing orders and maintaining records.
  • Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining a positive and professional demeanor.
  • Willingness to learn and gain knowledge of company products and manufacturing processes to better assist customers.


Customer Service Representative - 24-00284

Company DescriptionOxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We are based in Pittsburgh, PA, but we have openings with major clients located nationwide.

We provide multiple avenues of employment to include contract, contract-to-hire and direct placement.

Whether you are just entering the job market or are simply looking for a new opportunity, we can help.

We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.

Check out our openings and apply todayCompany DescriptionOxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We are based in Pittsburgh, PA, but we have openings with major clients located nationwide. \r
\r
We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. \r
\r
Whether you are just entering the job market or are simply looking for a new opportunity, we can help.\r
\r
We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.\r
\r
Check out our openings and apply today

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