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IT Manager
1 month ago
Monroe, United States
La-Z-Boy Inc.
Full time
Job DescriptionJob DescriptionComfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Provide leadership for a team of CNC skilled employees with consulting, design, and support services of ERP Infrastructure solutions (JD Edwards (CNC), OTM, BSSV, all Add-Ons) in a mixed environment of Windows and Linux. Leads and responsible for the technical roadmap of ERP infrastructure team. Manages the technical engineering team of ERP engineers. Provides strategy and leadership with innovation initiatives to the team for new technology including POC's, automation tools, and deployment software.Job Description:
KEY RESPONSIBILITIES:Manages the CNC team on ERP IT projects and initiatives as required for Corporate or Divisions. Manages large enterprise-wide ERP infrastructure projects or initiatives. Participates on larger or more complex cross functional projects. Responsible to ensure project documentation is created based on project size and complexity. Ensures appropriate documentation is created for support, cross training, and moving systems into an operational state. Manages the implementation of new/additional ERP related technologies including hardware and software upgrades, as well as any new/updated processes.Manages a CNC team responsible for completion of change/service requests for customers and peers on ERP systems. This includes following departmental controls and processes and documenting in IT support systems. Responsibilities include but is not limited to management of security modifications/updates, schedule changes, software development life cycle (SDLC) requests, and various other system changes. Ensures IT management sign off and validate business approval has been completed prior to making any change. Obtains IT Director approval for any Production changes during business hours. Management responsibility for all performance standards and monitoring proceduresManagement of the CNC team that typically serves as third level support for incidents and changes that involve the ERP ecosystem. Will be responsible manager for CNC related escalation issues where appropriate and serve as the technical manager from LZB when triaging toughand critical incidents.Manages and leads Triaging/RCA (Root Cause Analysis) for issues identified as impairing or impacting the service or reliability of La-Z-Boy ERP related ecosystem.Coordinates closely with the EA (Enterprise Architect) to align with strategy and product roadmaps that are ERP centric.Manages CNC team with opportunities to automate manual processes through RPA/Scripts/Toolsets to free up team members for tasks that provide value to La-Z-BoyProvides ideas and opportunities for innovation to the IT leadership team and leads POC's that support that vision.Manages the Creation/Review/Renewal of CNC related SOW contractsSCOPE & IMPACT: Responsible for managing the support and operations of the core systems used to operate (JD Edwards, OTM, BSSV, all ERP related Add-ons). Much of the team's work required is completed off hours and on weekends during pre-defined maintenance windows. MINIMUM REQUIREMENTS: Bachelor's degree in Computer Science, or related field with 6-8 years of relevant experience, or equivalent.5+ years of Supervisory/Leadership experience10% Travel RequiredExcellent leadership, communication (written, verbal and presentation) and interpersonal skillsStrong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizationsProficient in the use of MS Office especially Project, Word, Excel, and PowerPointHighly competent in estimating, planning, tracking and reporting project status, while managing change requests and project scopeTrack record of establishing priorities and meeting deadlinesAbility to effectively work with both technical staff and business process ownersAbility to manage multiple complex tasks simultaneously and independentlyExcellent facilitation skills in a team settingStrong attention to detailPREFERRED REQUIREMENTS: Master's DegreeJDE CNC Certificate8 + years of experience in designing, deploying and supporting Infrastructure solutions and systems development in a Linux orMicrosoft client server environment, in an ERP capacity6-8 years' experience in at least 2 different J2EE application servers (Tomcat, Jboss, Weblogic, etc.)4-6 years' experience with VMWare and 1 competing Virtual Machine platformAPICS or other relevant Supply Chain certificationsProject management certifications or other related trainingManagement of teams using a formalized System Development Lifecycle (SDLC) processes and toolsManagement of teams using support/incident tracking tools (E.g. - Service Now)SUPERVISORY RESPONSIBILITIES: 2-5 direct and indirect reportsPHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands.OUR PURPOSE:We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.We believe in the transformational power of comfortOUR VALUES:Courage - We aren't afraid to try something newWe are results oriented and can-do hard things.We do what is right.We challenge the status quo.Curiosity - We are relentless in our mission to understand our business and consumersWe ask questions and explore every opportunity.We embrace change.We test and learn.Compassion - We honor our almost 100-year legacy that was built on familyWe lead with empathy in support of each other, our consumers and our communities.We foster an inclusive environment.We believe in positive intent. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.Weekly Hours:
40Work Shift:
First Shift (United States of America)