Desktop Support Technician
4 weeks ago
Job Title: Desktop Support Technician II
Location: Orlando, Florida 32820
Duration: Multiple weeks
Shift timings: Monday, 6am – 2 pm, Tuesday and Wednesday, 7am – 3pm
Pay rate: $30.00/hr on 1099.
Job Description
The overall project is to migrate Customer’s existing mailboxes from on premises to Microsoft 365 Exchange Online.
The scope relevant to this position is to perform Tier 1 desktop staff augmentation, triage, ticket resolution and escalation to Tier 2 support.
Troubleshooting support for Customers with Windows & Outlook Client issues
Technical Skills
Troubleshooting and support experience with Windows Client issues and Windows authentication.
Troubleshooting and support experience with Outlook Client issues.
General knowledge of email systems. Specific knowledge of Office 365 Exchange Online.
General troubleshooting skills for client connectivity, networking, and security.
General troubleshooting skills for Microsoft Authenticator.
Customer Service Skills
Shows respect to end users and is empathetic.
Proficient listening skills.
Proficient problem solver - ability to anticipate end user needs and address or escalate as needed.
Manages one’s own time effectively.
Comfortable working as part of a team; sharing in creation and completion of deliverables.
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