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Entry Level Residential Installer
2 months ago
Duration
6 Month(s) Contract to Hire
Description
Qualifications:
The reality today is that they will take anyone with a good attitude, good work ethic and will show up and is willing to work and learn.
People who come from a background or education where they have worked with their hands, provided customer service, worked outside typically work out much better..
Day to day duties:
They will receive training on and be doing the following:
1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, smoke detectors.
3. Troubleshooting signal issues to ensure alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.
9. Maintaining accurate truck inventory of ADT products.
10. Provide top quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.
Top Skills Details
1. Willingness to learn new skills and work with their hands.
2. Punctuality / Reliable Transportation
3. Interpersonal / Customer Service Skills
4: Must be presentable
Drug Test & Background Required
Work Environment
These technicians are responsible to start the day at either the office or at the job to make it to their first job by 8:00 AM. They will travel from site to site throughout the day.
From there they will be out in the field at residences. This work is being done in people’s homes. These candidates should be aware that how they present themselves is very important because being in someone’s home is very personal.
These homes may be messy or clean, they can be High-end homes (expensive) and lower-end homes (Not as nice).
ADT customers range from all socioeconomic backgrounds and our technicians will be expected to treat each customer with class/professionalism, provide them white-glove treatment and feel valued by ADT.
Our Technicians should expect to get dirty and climb into attics. They will also likely be working around cats, dogs, children, elderly etc.
Dress code is navy khakis style work pants and a royal or navy-blue polo. No visible tattoos or piercings.
Tools Needed/PPE Gear:
6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)
