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Credit Coordinator

3 months ago

Rosemont, United States Culligan International Company Full time
Job DescriptionJob Description

Position: Credit Coordinator

Supervisor: Credit Supervisor

Location:  Rosemont, IL

 

Responsibilities:

This position is responsible for the credit and collections on assigned accounts ensuring that customer invoices are paid promptly, and new orders are evaluated and released in accordance with departmental credit policy. Must maintain or beat targeted DSO and collection metrics. Position also serves as back-up to the Cash Application Specialist.

 Specific Job Function:

  • Engage in proactive collection activities
    • Successfully contact and collect past due balances on assigned customers
    • Respond promptly to all customer requests for proof of delivery documentation, copies of invoices, copies of supporting back-up and account history information
    • Utilize proper collection techniques knowing the legal statutes and ramifications when engaging in collection activities
    • Communicate and partner with the sales representative on unresolved past due accounts
    • Work with and involve appropriate parties to resolve billing disputes, short-payments and discrepancies
    • Send progressive collection letters to accounts with amounts past due who have failed to maintain agreed upon payment schedules
  • Communicate with customers professionally and proactively
    • Answer all calls as they arrive, returning calls the same day
    • Contact customers regarding payments, account irregularities, etc.
  • Prepare month-end reports summarizing past due customers with accompanying notes, explaining the past due 
  • Maintain and enter transactional information
    • Setup and/or maintain customers in SAP system
    • Maintain customer credit files
    • Prepare account posting summary and account adjustments
  • Develop acute knowledge of customer characteristics
    • Obtain and review customer credit reports and financial statements
    • Learn and understand overall assigned industry billing and payment practices
  • Provide special project support as requested
  • Release orders on credit hold
  • Escalate significant issues timely

 

Job Requirements:

  • Associates Degree (A.A.) in Accounting or equivalent; or equivalent experience
  • 3-5 years of experience in Collections, including experience with an integrated Accounts Receivable and General Ledger systems
  • Intermediate knowledge of Excel
  • Experience with multi-site environment
  • Ability to work effectively in changing environment

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position.

Resourcefulness                Customer Focus                Team Player

Passion                              Integrity                             Organizational/Planning

Communication                Self-Awareness                  Energy

 

 

Company DescriptionABOUT CULLIGAN INTERNATIONAL

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.

For more information visit: www.corporate.culligan.comCompany DescriptionABOUT CULLIGAN INTERNATIONAL\r
\r
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r
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For more information visit: www.corporate.culligan.com