Remote Customer Service Housing Navigator

2 weeks ago


Euclid, United States Staffing Solutions Enterprises Full time
Job DescriptionJob DescriptionRemote Customer Service Representative (Must be local to NE OH)
Pay: $19/hourly
Length: 6 months
Location: Remote with 1-2 weeks of onsite training
Schedule: M-F, 12-8pm

Staffing Solutions Enterprises is looking for a remote call center representative to assist a local, not-for-profit organization
 
Essential Job Functions/Key Accountabilities:

•    Responds to inquiries using established policy and procedures
•    Uses exceptional customer service techniques for handling communication inquiries to collect information, assess needs, and provide information about resources available.  
•    Responds in a professional, nonjudgmental manner when interacting with all populations.
•    Implements customer service techniques for handling calls and de-escalating situations.
•    Implements established processes for collecting and documenting data and other pertinent information required to compile reports and metrics.  
•    Maintains knowledge of utility programs, participates in team meetings, and completes reading, training, and other assignments.
•    Wired internet connection.

We look forward to your application 

#ZR

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