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Senior Program Manager

2 months ago

Alpharetta, United States LocumTenens.com Full time
Job DescriptionJob Description

The Senior Program Manager is primarily responsible for managing the activity and performance of the Venn program(s) with key client(s) identified by management. This role will serve as the point of contact and liaison to the client, suppliers and the Vendor Management Systems (VMS) partner(s). Responsibilities include managing the provider placement process between the Suppliers and the Client; communicating, supporting and directing the activity of Suppliers; maintaining and causing updates with VMS; providing reporting and analytics as defined by the Venn procedures and/or client statement of work; conducting business reviews with Client. Additional responsibilities include servicing and further developing existing businesses, seeking opportunities for continuous process improvement, as well as providing strategic sales support and intelligence gathering for Clients and the Venn.

Roles and Responsibilities

  • Serves as liaison between client and key Suppliers.
  • Works with Client to understand and document needs and upcoming demand.
  • Communicates full details of Client, processes, and staffing needs with Suppliers.
  • Manages the entire VMS process from requisition to credentialing to accounting to ongoing performance for each need.
  • Ensures facilitation of all workflow steps occur within the VMS and are progressing timely.
  • Helps train and support all users of the VMS and Venn program.
  • Reviews provider presents to ensure all requirements have been fulfilled and complete.
  • Constant communication with the Suppliers and external clients.
  • Manages and communicates any and all changes in requirements, requisitions, schedules, rules of engagement.
  • Ensure compliance with all contracts and key performance indicators.
  • Works with VMS partner to ensure effectiveness, support, and evolution of capabilities.
  • Creates a monthly overview of account activity.
  • Ensures timely timekeeping approvals and process; ensure invoice accuracy, timely approvals and accounting terms; report any concerns and issues and help to resolve.
  • Provides reporting and conduct client reviews regarding at minimum program utilization, process effectiveness, forecasting, issues and opportunities.
  • Conducts review sessions with Suppliers regarding performance, utilization, upcoming needs, and continuous process improvement.
  • Meets regularly with client and suppliers to provide status updates and feedback on providers.
  • Participates in meetings with the executive team and provide updates on the client programs.
  • Provides good customer service, handles escalated concerns and when necessary directs each to the appropriate parties.
  • Conducts client activities and calls (minding client protocols) to ensue adoption within program.
  • Maintains existing client accounts, by managing their needs and providing top-tier customer service.
  • Communicates regularly with current clients to discover new needs and grow current accounts.
  • Assists in the ongoing evolution of the Venn organization.
  • Provides internal strategic sales support and intelligence gathering for sales targets.
  • Works with leadership to develop and implement program roadmaps and business plans for clients.
  • Assists with RFP requests for new Venn business.
  • Leads training of new associates within division.
  • Serves as an escalation contact on the team for internal and external issues

Skills, Abilities

  • Ability to create and implement client execution strategies. 
  • Relationship and business development skills. 
  • Ability to interact at all levels of the business. 
  • Excellent communication, negotiation, and presentation skills. 
  • Ability to prepare correspondence, proposals, contracts, price quotes, and bids. 
  • Expert in managing and coordinating projects. 
  • Attention to detail and strong organizational and multitasking skills.  
  • Excellent interpersonal and public relations skills. 
  • Knowledge of company products.  
  • Industry knowledge preferred but not required.  
  • Strong understanding of healthcare recruiting processes and strategies. 
  • Strong user experience with Excel, Word, PowerPoint, and VMS platforms.   ​

Education/License/Certification

  • Bachelor’s degree preferred

Experience Required

  • 5+ years of account management experience with 1+ year with MSP or large client.
  • Previous locum tenens experience preferred.
  • Healthcare sales experience preferred but not required.

 

Company DescriptionWant to work for a leader in the healthcare industry? You can, and it doesn’t require a background in the medical field. If you don’t know us, it might be a surprise that you, your family or friends have likely seen a Healthcare provider we placed. Patients Need Doctors and our Associates find them

We are LocumTenens.com, a member of the Jackson Healthcare family of companies making up the second largest healthcare staffing firm in the U.S. (serving more than 7 million patients in over 1,400 healthcare facilities). You will find us included among Atlanta's Best Places to Work and ranked #6 on Fortune 2018 Best Companies to Work for in Health Care and Biopharma.

We put Customers at the Core, which means we are committed to people. Our business places independent Healthcare providers across the country, especially to underserved markets.

Working with the great people at “LT” is the top-rated reason Associates enjoy our Company. We also offer great Benefits (including paid time off, medical insurance, etc.) which begin the first day of employment. 401(k) availability and matching begin on 1st day of the month following the day of hire. Our unique and best-in-class campus offers many on-site amenities including medical services, full-service restaurant, fitness facilities, covered parking and moreCompany DescriptionWant to work for a leader in the healthcare industry? You can, and it doesn’t require a background in the medical field. If you don’t know us, it might be a surprise that you, your family or friends have likely seen a Healthcare provider we placed. Patients Need Doctors and our Associates find them \r
\r
We are LocumTenens.com, a member of the Jackson Healthcare family of companies making up the second largest healthcare staffing firm in the U.S. (serving more than 7 million patients in over 1,400 healthcare facilities). You will find us included among Atlanta's Best Places to Work and ranked #6 on Fortune 2018 Best Companies to Work for in Health Care and Biopharma.\r
\r
We put Customers at the Core, which means we are committed to people. Our business places independent Healthcare providers across the country, especially to underserved markets. \r
\r
Working with the great people at “LT” is the top-rated reason Associates enjoy our Company. We also offer great Benefits (including paid time off, medical insurance, etc.) which begin the first day of employment. 401(k) availability and matching begin on 1st day of the month following the day of hire. Our unique and best-in-class campus offers many on-site amenities including medical services, full-service restaurant, fitness facilities, covered parking and more

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