Customer Advocate

Customer Advocate

Location: Southlake, TX 

Start your career at Serenity Healthcare Are you passionate about helping customers achieve an exceptional experience? Serenity is seeking an individual that has previous entry-level sales experience and customer service. In this role, you will advocate for our clients and help take back their lives by providing support and compassion. With your sales expertise, you will be educating our clients on the treatments that we offer. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Other Responsibilities 

• Provide the highest level of customer care through compassion and understanding.
• Gather, review, and verify all pertinent information in relation to the customer and their visit. 
• Communicate directly with participating healthcare providers regarding patient’s care.
• Educate our customers on the treatment options Serenity provides.

Benefits

• Pay ($19.50/hr) 
• Shortened Work Week 
• Career Growth Opportunity
• Paid Time Off
• 10 Major Holidays Off
• 401k
• Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
• Never work a Sunday
• Employee Referral Program 

Qualifications 

• High School Diploma or GED.  
• Excellent verbal and written communication.
• Previous experience working with computer-based information systems. 
• 1+ year of experience in a full-time customer service role.

About Serenity:

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

*This position is contingent on successfully completing a criminal background check upon hire.

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