IT Helpdesk Technician

PrideStaff is seeking a skilled IT Helpdesk Technician for an Industrial Manufacturing Client in Matthews, NC. We are seeking a qualified IT Help Desk Technician to assist with questions and problems concerning computer systems, hardware, and software. The technician will work in person, guiding employees through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Hiring Range: $21 - $23 an hour, depending upon skillset and experience.

Hours (in-office, not remote): 7 am – 4:30 pm, Monday through Thursday. 7 am until noon on Friday.

Job Responsibilities include:

• Provide first-line technical support to end-users - document hardware and software issues, communicate with IT team, assist with resolution (escalating as necessary).
• Assist with onboarding procedures for new employees, ensuring they have the necessary equipment, accounts, and access.
• Assist with offboarding procedures, when needed - collect equipment, archive data, prep for reissue.
• Assist with software deployments - install/configure/update software applications on desktops and laptops.
• Help set up new computers and hardware peripherals.
• Assist users with new hardware or workspace changes - change out monitors, install monitor mounts, move PC equipment to different desks, swap out PCs for a laptop/dock, etc.
• Assist with other hardware upgrades and maintenance as needed.

Required Skills:

• 2 years of experience in a similar role in a corporate environment supporting 50+ users
• Excellent people skills
• Excellent written and verbal communication skills
• Strong troubleshooting skills, including network connectivity and common web browser issues
• 2 years of experience in a similar role in a corporate environment supporting 50+ users
• Strong knowledge of Office 365
• A team player, following direction and asking for help as needed

Join us as an IT Helpdesk Technician and be part of a dynamic team dedicated to excellence.