Head Housekeeper

We are seeking a Head Housekeeper to join our team You will perform a variety of light cleaning and organizing duties. 

Responsibilities:

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of guest rooms, hallways, lobby, washrooms, restaurant, offices and all public spaces.
• Ensures housekeeping staff, including all new hires, know all components of guest service guarantee and are trained to meet service standards.
• Adheres to hotel policies and procedures paying special attention to health and/or safety procedures.
• Maintains a sufficient inventory and supplies for hotel guests and operations in an organized manner.
• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures. Approves invoices confirming amounts and pricing.
• Uses ongoing safety training to minimize workers’ compensation claims. ƒRecognizes and corrects conditions which may create security, fire or accident hazards.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Clean guest rooms by category priority.
• Maintains organized workplace to include Lost and Found, guest supplies and inventory
• Confers and cooperates, in a positive work environment, with other department heads to ensure coordination of hotel activities.
• Ensure security of any assigned guest room keys, report lost keys immediately.
• Report any damages or maintenance problems to Guest Services and Supervisor immediately.
• In stayover rooms, organize guest items in a professional manner, as instructed.
• Turn over any lost and found items from guest rooms to housekeeping office.
• Be alert for any illegal or suspicious items in guest rooms.

Guest Service:

• Provide personalized service to all guests.
• Assists in maintaining guest service as the driving philosophy of the hotel.
• Demonstrate a commitment to guest service by responding promptly to guest needs with interest and concern.

Safety and Security:

• Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel’s control system.
• Uses ongoing safety training to minimize workers’ compensation claims.

ADA Requirements:

• Kneeling. Bending legs at knee to come to a rest on knee or knees.
• Crouching. Bending the body downward and forward by bending leg and spine.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Standing. Particularly for sustained periods of time.
• Walking. Moving about on foot to accomplish tasks.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

​Qualifications:

• Previous experience in cleaning, maintenance, or other related fields
• Familiarity with cleaning materials and equipment
• Strong attention to detail
• Strong work ethic