Customer Success Specialist

2 weeks ago


New Braunfels, United States VanRein Compliance Full time
Job DescriptionJob Description

We are seeking a highly motivated and customer-focused individual to join our growing data security and compliance business as a Customer Success Specialist. The ideal candidate will have a strong background in customer service, project management, Technical Auditing and a keen understanding of compliance regulations and auditing, particularly in the areas of HIPAA, GDPR, HITRUST, ISO27001, and SOC2.

The ideal candidate is a customer-centric professional with excellent communication skills and a passion for delivering exceptional service.

Our Company:

At VanRein Compliance, we firmly believe that data security is not just a necessity but a fundamental right for businesses and their stakeholders. With over 25 years of experience, we help organizations navigate HIPAA, SOC2, ISO27001, HITRUST, GDPR, and other data security regulations.

Our Core Values:

  • Servant Mindset
  • Integrity in all actions,
  • Be Humble, Hungry and Smart

In This Role:

  • Successfully manage and deliver multiple client projects on time, leading to increased client satisfaction and retention.
  • Perform comprehensive audits on all clients, identifying critical areas for improvement that reduce customer risk.
  • Represent the company at conferences, effectively networking and nurturing customer relationships.
  • Visit current and new customers when required to continue to build strong, long-lasting relationships with clients, resulting in client retention.
  • Successfully upsell additional services to existing customers contributing to an increase in annual revenue.

Skills & Qualifications:

  • Bachelor’s degree or equivalent
  • 2-4 years of related experience in customer service, project management, compliance, auditing, data security, IT, healthcare, or compliance sectors.
  • Familiarity of data security principles and compliance regulations
  • Internal Auditor certification for ISO27001 or CISA certification or similar auditor certification desirable
  • Excellent communication skills
  • Ability to manage customer-related projects, ensuring timely completion and quality outcomes.
  • Familiarity with CRM software, data analysis tools, and other relevant technologies.

Software Proficiency:

  • Google Workspace
  • Hubspot
  • Slack
  • Monday.com
  • Zoom
  • LMS Platforms
  • GRC Platforms

Benefits:

  • This is a contract to hire opportunity. After 6 months you will be eligible for
  • Off work for all Federal Holidays
  • Off work the week of July 4th and Christmas Holiday
  • Optional insurance after 90 day probation period
  • HealthCare Benefits including Vision and Dental
Company DescriptionWelcome to VanRein Compliance, where data security isn't just a service; it's our unwavering commitment. Founded by Rob and Dawn Van Buskirk in 2016, our journey began with a vision to provide more than just a data security audit platform. With over 25 years of combined expertise in IT, Healthcare, and Insurance, we understand the frustrations organizations face in safeguarding their data. That's why we offer comprehensive consulting and support services alongside our cutting-edge solutions. We're here to empower you in navigating the complex world of cybersecurity and compliance.Company DescriptionWelcome to VanRein Compliance, where data security isn't just a service; it's our unwavering commitment. Founded by Rob and Dawn Van Buskirk in 2016, our journey began with a vision to provide more than just a data security audit platform. With over 25 years of combined expertise in IT, Healthcare, and Insurance, we understand the frustrations organizations face in safeguarding their data. That's why we offer comprehensive consulting and support services alongside our cutting-edge solutions. We're here to empower you in navigating the complex world of cybersecurity and compliance.

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