Service Engineer

4 weeks ago

Addison, United States Hsg Tech Inc Full time
Job DescriptionJob Description

The Maintenance Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to President of US subsidiary and Service supervisor in HQ, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Job Responsibilities

·        Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)

·        Optimize work order organization, safe tool use and customer data reporting.

·        Demonstrate understanding of expense reimbursement documentation and customer service evaluations

·        Partner with internal Sales, marketing, finance, customer service and R&D teams to support stake holder objectives

·        On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines

·        Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.

·        Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.

·        Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.

·        Provide one-to-one training and guidance for new hired service team member.

Qualifications

·        Two years of working experience in related industry

·        Technical know-how: installation, debugging and maintenance on 6KW equipment:

·        Comprehension of circuit diagrams

·        familiar with CAD or SOLIDWORKS design software

·        Familiar with mechanical principles.

·        Detail & deadline-oriented; well organized

·        Excellent verbal and written communication skills

·        Good interpersonal skills; ability to interact with staff across matrix partners

·        Electrician’s certification

·        Fitter’s certification

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com 

 

Company DescriptionHSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.comCompany DescriptionHSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com

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