Entry Level IT Support Representative

3 weeks ago


Streamwood, United States V.P. of Human Resources Full time
Job DescriptionJob Description

Entry Level IT Support Representative - Streamwood, IL

$21-$23/ Hour + benefits

Here, you’ll be among the brightest minds, working on the aerospace and defense industry’s most difficult problems. Drawing strength from our differences, we’re innovating for the future. And you can, too. Sound like a team you want to be a part of? If so, come build your career with us

We value our workforce, and that means providing our employees with competitive salary and benefit packages along with many resources for career growth. Most importantly, with our culture of safety and innovation, you'll build a career you can be proud of.

We are urgently seeking an Entry Level IT Support Representative. The ideal candidate will be eager to learn

What you’ll do:

  • Address a wide variety of IT related issues including networking, computer hardware, operating system etc.
  • Promptly monitor, respond, and process service requests entered through the ticketing system while prioritizing issues by a first-in, first-out workflow
  • Manage inventory for distribution centers/ input data into system
  • Create clear, concise processes and other supporting documentation
  • Generate reports monthly for outstanding issues
  • Attend meetings as required and provide regular and accurate status information to department leadership -follow management guidance and adherence to policies
  • Document issues and resolutions; follow safety and security protocols

Qualifications:

  • Proficient in Microsoft Office
  • Basic data entry experience
  • Willing to learn new software/skills and adapt quickly
  • Excellent verbal and written communication skills
  • Analytical and detail oriented with strong problem solving abilities

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