Outreach Assessor

Job DescriptionJob Description

This position is accountable for performing telephone and in-home assessments and providing direct service to eligible clients in the service area, with strict confidentiality.

RESPONSIBILITIES AND DUTIES

1.    Provides assessment/reassessment services to eligible customers.
a.    Conducts telephone intake interviews.
b.    Performs home assessments of customers for Meal on Wheels service.
c.    Coordinates referrals to appropriate agencies.
d.    Expresses patience, care and respect to customers.
    
2.    Maintains records and reports.
a.    Completes all assessment and reassessment documentation accurately and thoroughly in a timely manner.
b.    Furnishes daily activity logs and meets established assessment/ reassessment quotas as     required.
c.    Monitors customers on extended hold to evaluate future need.
d.    Performs periodic records’ review as assigned.

3.    Performs various activities relating to the development of the program.
a.    Assists in contacting customers who do not receive meals as needed.
b.    Participates in staff meetings, conferences, workshops, and training sessions.
c.    Answer telephone and assists callers appropriately.

4.    Performs other related duties as required by the Supervisor including meal delivery if necessary.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
KNOWLEDGE OF:    Social work practices, procedures and terminology; assessment procedure; counseling techniques; gerontology; community resources for older adults.        

ABILITY TO:    Develop and maintain effective working relationships with clients, staff, social service agencies, and the general public; organize and maintain accurate records and reports; develop and maintain client service plans; communicate effectively both in oral and written form.

SKILL IN:    Interpersonal communications with older adults and their caregivers.

QUALIFICATIONS
Associates’ Degree in Social Work, Mental Health Technologies or related behavioral science fields with a minimum of one (1) to two (2) year work experience in the social work field or in case management.

NOTE:    In lieu of educational qualifications, additional and progressively responsible experience which provides the required knowledge, skills and abilities will be considered.    

Must have a reliable vehicle with appropriate car insurance, a clear driving record and pass a criminal background check and maintain a clear record.

Company DescriptionOur small non-profit organization serves well over 15,000 seniors and special needs adults by addressing issues that make seniors especially vulnerable to lack of nutrition, safety, personal needs, mental health and social well-being.

Our mission is to provide services and information to seniors, special needs adults, and their caregivers enabling them to maintain quality, independent lives.Company DescriptionOur small non-profit organization serves well over 15,000 seniors and special needs adults by addressing issues that make seniors especially vulnerable to lack of nutrition, safety, personal needs, mental health and social well-being.\r
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Our mission is to provide services and information to seniors, special needs adults, and their caregivers enabling them to maintain quality, independent lives.

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