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Customer Service Representative

1 month ago

Houston, United States Professional Alternatives Full time
Job DescriptionJob Description

Bilingual Customer Service Agent Needed ASAP

Contract to Hire

Montrose location - Fully in-office role

$18-$20 hourly

***Will work 1 Saturday every 2 months from 8AM-12PM

 

Job Summary:

Ensure Customer Service delivers on company mission to create an unparalleled customer experience through oversight of daily operations and execution of priority initiatives. Serves as a voice of the customer to support leadership decisions. Responsible for promoting company standards by engaging others to drive customer loyalty.

 

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Provides day-to-day supervision and technical assistance to customer service staff, and supports programs that drive team performance toward departmental and organizational goals.
  • Directs customer service team toward achievement of operational goals.
  • Organizes and schedules all necessary resources required to accomplish activities.
  • Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
  • Hires and provides training for new and/or less experienced customer service staff.
  • Investigates and researches escalated customer service inquiries.
  • Reinforces a customer centric, continuous improvement culture.
  • Sets, tracks, and reports on department and individual goals focused on customer experience and efficiency.
  • Monitors and evaluates customer service performance. Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures.
  • Compiles all customer service data requirements into reports, and analyzes results.
  • Develops, implements, and maintains processes, procedures, and programs to improve customer service both within the customer service and in partnership with other departments.
  • Identifies and advocates for improvement opportunities both within customer service and across departments.
  • Partners with leads in other departments to execute initiatives and drive organizational change.
  • Serves as a voice of the customer to support leadership decisions.
  • Reports regularly on key customer service metrics and initiatives.
  • Proactively communicates when there is an opportunity to improve customer service.
  • Provides feedback on broader organizational initiatives based on customer insights.
  • Responsible for promoting company standards by engaging employees to drive customer loyalty.

 

Education and Experience

  • Education: High school diploma or G.E.D. (accredited).
  • Experience: Four (4) years of previous work experience (in addition to education requirement).

 

Are you able to travel to the Montrose area Monday through Friday? This is a REQUIREMENT.

Are you fluent in both English and Spanish? This is a REQUIREMENT.

 

Company DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.Company DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.

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