Refrigeration Technical Support

3 weeks ago

Waxahachie, United States RDT Full time
Job DescriptionJob Description

Refrigeration Technical Support Technician

Refrigeration Design Technologies (RDT), is a commercial refrigeration manufacturer based in Waxahachie, Texas. For over 40 years we have been specializing in world class refrigeration systems for K-12 schools, universities, restaurants, corporate headquarters, convenience stores, and many other facilities all over the world.  RDT is a privately held business with a family-oriented belief in doing the right thing, creating a product that will outlast all others, and building relationships with everyone we meet.   Our mission is delivering excellence through technology, products, and service. 

We expect our team members to adhere to our core values.  We expect team members to be honest, humble, and kind; embrace change and personal growth; respect and uphold the value of reputation; Display action with velocity; and have a team-driven mindset.

RDT is currently seeking a Refrigeration Technical Support Technician for our Engineering Department. You will be successful in this position if you get, want, and have the capacity to do the following duties:

·        Answer Technical Support phone calls.

·        Answer installation and start-up questions.

·        Use good judgement in investigating and diagnosing service problems and making appropriate corrective action recommendations.

·        Handle, process, and approve warranty claims in accordance with company guidelines.

·        Coordinate field warranty service calls with authorized refrigeration service companies.

·        Review and collect warranty and service data.

·        Make recommendations for possible product improvement opportunities based on data collected.

·        Read blueprints, engineering drawings, or technical drawings.

·        Participate in cross functional teams to improve products and processes. [TW1] 

Required Skills:

·        5 – 7 years of Refrigeration industry experience. 

·        2+ years of [TW2] installation and service experience.

·        A licensed HVACR technician is a plus.

·        A proven customer service aptitude.

·        Strong phone etiquette skills.

·        Excellent people and time management skills.

·        Excellent verbal and written communication skills.

·        Ability to travel to customer locations to provide field service support if needed.

·        Use MS office products such as Outlook, Excel, and Access.

·        ERP experience such as M1, Oracle, or Syteline is a plus.[TW3] 

We offer Health, Dental, Vision, Life Insurance, 401k, and a profit-sharing plan.  Salary is dependent on experience and qualifications.

Company DescriptionRefrigeration Design Technologies (RDT), is a commercial refrigeration manufacturer based in Waxahachie, Texas. For over 40 years we have been specializing in world class refrigeration systems for K-12 schools, universities, restaurants, corporate headquarters, convenience stores, and many other facilities all over the world. RDT is a privately held business with a family-oriented belief in doing the right thing, creating a product that will outlast all others, and building relationships with everyone we meet. Our mission is delivering excellence through technology, products, and service.Company DescriptionRefrigeration Design Technologies (RDT), is a commercial refrigeration manufacturer based in Waxahachie, Texas. For over 40 years we have been specializing in world class refrigeration systems for K-12 schools, universities, restaurants, corporate headquarters, convenience stores, and many other facilities all over the world. RDT is a privately held business with a family-oriented belief in doing the right thing, creating a product that will outlast all others, and building relationships with everyone we meet. Our mission is delivering excellence through technology, products, and service.

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