Tech Support

1 week ago


Fountain Valley, United States Maximum Controls Llc Full time
Job DescriptionJob DescriptionJob Title: Technical Support Specialist
Job Overview:
Join our team at a fast-paced manufacturing facility in Fountain Valley as a Technical Support Specialist. This key role involves working directly with customers via incoming calls to troubleshoot our gate operating security systems. We are looking for a dynamic individual with strong customer service skills and technical aptitude to provide excellent support. You will play a pivotal role in resolving a wide range of hardware and software issues, ensuring a seamless and efficient experience for our customers. Beyond just troubleshooting, you will be at the forefront of providing expert guidance, problem-solving, and fostering positive customer relationships.
What We Offer:
  • Full-time employment with a stable, growing company
  • Competitive pay
  • Lunch provided every Thursday
  • Paid Holidays
  • Company pays 50% of employee’s health insurance costs after 90 days of employment

The Ideal Candidate Will Have:
  • Strong customer service skills
  • Technical aptitude
  • The ability to solve problems
  • Critical thinking skills
  • General understanding and familiarity with electronics (knowledge of gate operators is a plus)
  • Ability to work well with others
  • Willingness to learn new skills
  • Energy to work in a fast-paced environment
  • Excellent attendance
  • Great attitude

Key Responsibilities:
  • Customer Support:
  • Respond to customer inquiries via incoming calls, providing troubleshooting assistance for gate operators.
  • Deliver exceptional customer service and ensure timely resolution of technical issues.
  • Problem Resolution:
  • Provide customers with a diagnosis and resolve technical issues related to thier gate operators.
  • Document customer issues and resolutions accurately in the ticketing system.
  • Product Knowledge:
  • Stay updated on product knowledge and advancements in the gate operators and access control industry. 
  • Conduct training sessions for customers on system usage and best practices.

Working Hours:
  • Hours: 8:00 – 4:30, Monday – Friday (on-site in Fountain Valley)
  • Occasional overtime may be required

Experience:
  • Gate operator experience (highly preferred)
  • Experience is great, but we are happy to train

How to Apply:Forward your resume to MaxControls2022@gmail.com, alex@max.us.com and/or, matthew@max.us.com. Serious job seekers only.
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