IT Support Specialist

Job DescriptionJob Description

This will be a contract to possible hire role

This role will support 2 job sites

• One in Irwin PA
• One in Latrobe PA

Main Responsibilities

• Management of business support and IT by: Operating within the core values and operating principals of the organization, provides real-time technical support and analysis for internal and external business users.
• Responsible for receiving end-user support requests via phone or email based ticketing system, performing initial troubleshooting and root cause analysis, and accurately documenting and communicating as necessary to resolve issues in a global user community with about 1500 users.
• Support End User desk side or remotely
• Troubleshoot network and system problems by responding to trouble calls, performing fault isolation, and restoring service.
• Works under minimal supervision with guidance in only most complex situations
• Solves complex problems; takes broad perspective to identify potential solutions
• Maintains a high level of knowledge and expertise relative to products, systems, programs, and business processes.
• Proactively works with all roles on the team to provide support as needed to ensure timely resolution of issues.
• Identifying and addressing user problems, performs follow-up with users to guide and implement recommended solutions.
• Handle additional assignments related to area of expertise.
• Perform other duties as assigned.

Required Competencies

• Excellent written and verbal communication of technical concepts.
• Personality characterized by strong analytical and organizational skills and the ability to work with multiple tasks towards an agreed target.
• Ability to work effectively as part of a team
• Maintain knowledge on current and new applicable technologies
• Advanced knowledge of Windows PC/Server operating systems
• Ability to install, maintain, upgrade and troubleshoot Microsoft Windows desktop applications
• Ability to install, maintain, upgrade and troubleshoot hardware workstations, peripherals, printers, scanners, copiers, iPhones, and iPads.
• Ability to lift PC's, Server's etc. as necessary
• Ability to work with technical and non-technical users
• Knowledge of Microsoft Active Directory, Office 365, OneDrive, SharePoint, SCCM, Thin Clients is preferred
• Knowledge of Oracle Linux Operating System, Oracle, M3, SQL Server is preferred
• Knowledge of Antivirus support, backup and recovery is preferred

Experience

• Degree in a relevant field or who has gained equivalent knowledge from previous experience within the fields of IT Support.
• Previous work with IT service delivery, preferably in a global service desk setting, is considered an advantage

Certifications

• Computer related certifications such as A+, MCP, or similar a plus

Other Information

• Travel may be required at times to remote offices
• Ability to be on call and work weekends when necessary

Company DescriptionFounded in 1989
DataField is a unique combination of a telecom and a recruiting company. We serve a dual purpose in our business. On one side we do the circuit design for many telecom companies both large and small with our network engineers. On the other we are the 3rd party recruiter for many IT companies. We also on occasion hire for positions within our own company.

We offer Contract, Permanent, and Contract-To-Hire positions.Company DescriptionFounded in 1989\r
DataField is a unique combination of a telecom and a recruiting company. We serve a dual purpose in our business. On one side we do the circuit design for many telecom companies both large and small with our network engineers. On the other we are the 3rd party recruiter for many IT companies. We also on occasion hire for positions within our own company.\r
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We offer Contract, Permanent, and Contract-To-Hire positions.

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