Claims Coordinator
2 weeks ago
Pay: $21/hourly
Location: Solon, OH
Schedule: M-F, 8-5 (3 days remote, 2 days in office)
Length: 5+ months with the possibility of extension
Extra: Manufacturing experience required
We are excited to partner with our global client, a leader in their industry to identify a commercial claims coordinator In this role, you will engage in customer service with major clients, assist the department in filing claims, and will have the opportunity to work with a great team
Why you’ll love it here:
- Hybrid work schedule
- Working with a collaborative team
- Building client relationships
- Opportunity for advancement based on performance
Job Responsibilities:
- Serves as the primary contact for all commercial claims issues.
- Analyze claims submitted by customers to determine if credit should be issued based upon nature of complaint, warranty, reports, field inspection results, and input from other partners in the organization.
- Process all necessary paperwork and system transactions associated with the claims process.
- Partner with Sales to settle replacement claims, allowances, and returns.
- Interact with both internal and external customers to investigate, gather and assemble the necessary information to present the claim for timely response and disposition.
- Monitor and communicate complaint trends to management in a matrix driven environment as required.
- Identify any improvement opportunities to reduce claim liability while increasing the customer’s overall experience.
- Enter complaints into CRM system to track documentation and communication claim information.
- Ensure credits are processed to close claims out working with Accounts Payable as required.
Job Requirements:
- Working knowledge of computers and SAP system as well as CRM, Word, Excel, and PowerPoint.
- Accurate data entry skills.
- Ability to work within a fast pace and sometimes stressful environment.
We look forward to your application
#ZR
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