Banquet Server

POSITION SUMMARY:

The Banquet Server is responsible for the set-up and serving of food and beverages at all banquet functions according to the hotel standards that will result in the complete satisfaction of the guests attending the event.

DUTIES AND RESPONSIBILITIES:

• Serve food and beverage items to guests in a friendly, enthusiastic, professional, and timely manner.
• Must attend all designated pre-event meetings.
• Must be able to understand how to read a Banquet Event Order (BEO), including a room diagram.
• Gather and coordinate all equipment necessary to service banquet event.
• Maintain a clear and obstruction free service corridor.
• Perform all Banquet side work as designated by the Banquet Captain and/or Food & Beverage Management.
• Efficiently and properly perform all service standards to encourage safe and efficient hotel operations.
• Efficiently attend to all needs of the guest during functions and function related duties.
• Report to Banquet Captain and/or Banquet Manager any need for housekeeping and/or repairs of and banquet equipment.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high level of standards of personal appearance and grooming, which include wearing the proper uniform when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Follow all money handling procedures when serving the guest.
• Prepare room according to the BEO (Banquet Event Order) and the various meal functions.
• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.

QUALIFICATIONS:

• Must be 18 years of age or older to serve alcohol (based on state regulations).
• Alcohol certification and Serve Safe a plus
• Banquet/Restaurant Experience: 1 year (Preferred)
• Must be eligible to work in the United States.
• Must be able to work different shifts, including holidays, nights, and weekends. Must be able to work overtime as required.

EDUCATION:

High School diploma, general education degree or international equivalent preferred, but not required.

LANGUAGE SKILLS:

Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time.
• Ability to lift up to 35 lbs. as needed.
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting.
• Maintains strong personal image and uniform standards.