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Assistant Center Manager

3 months ago

Sandy, United States DH2 Group Full time
Job DescriptionJob DescriptionSalary: $19-$21/hour

The Assistant Center Director is responsible for managing the overall customer experience of the Center to achieve performance goals and grow the Center. The Assistant Center Director is also responsible for helping manage the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers. He/she ensures that policies and procedures are executed according to Sylvan standards.


ESSENTIAL JOB FUNCTIONS

  • Ensures timely and high quality personal response to all calls and walk-in inquiries; Ensures calls get answered
  • Manages the day-to-day operation of the Center
  • Supports Director of Education with ensuring good instructional management
  • Confers with customers at each stage of the customer life-cycle
  • Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators
  • Ensures the professional appearance of the Center according to Sylvan standards
  • Ensures adherence to established Sylvan operating standards


KNOWLEDGE NEEDED

  • A minimum of three years of customer service experience
  • Experience using Microsoft Office and other standard business applications used by the Center
  • Knowledge of general office equipment such as copiers, printers, and office phones
  • Familiarity with instructional technology and tablet computers


SKILLS AND ABILITIES REQUIRED

  • Strong customer service with an outgoing people-oriented approach
  • Proven ability to establish and build relationships
  • Strong analytical and problem solving skills
  • Strong word processing, data entry, and other administrative skills
  • Strong organizational skills; Proven ability to manage multiple tasks and be flexible
  • Proven ability to communicate effectively in writing; Ability to proofread and edit copy
  • Ability to work collaboratively; Strong team player
  • Ability to work a flexible schedule, including some evenings and weekends