Passenger Service Supervisor
3 weeks ago
The Professional Group is actively seeking experienced Passenger Service Supervisor for a leading South American carrier, LATAM Airlines Group. This position will be working out of the Los Angeles International Airport. See below for full details and come join us
Objetive:
Oversee the operation, making sure the employees provide a Customer Service with the Company standards in all areas including check-in, Gates and arrivals.
Main functions:
· Coordinate and supervise the service provided by the provider to passengers at check-in, boarding and flight arrivals.
· Coordinate the operative and informative briefings.
· Coordinate with the service provider on schedules and role assignments accordingly.
· Prepare contingency and response plans for emergencies.
· Supervise the customer service provided at the counter, boarding, arrival and luggage services.
· Supervise the functions associated with the closing of the flight.
· Prepare shift reports.
· Respond to passengers’ complaints.
· Lead Airport’s Management projects.
· Perform other activities of similar nature according to the needs of the department
Requirements:
- 1 - 2 years of supervisory experience.
- Must have previous experience in an appropriate career path.
- MS Office: Word, Power Point, Excel, Outlook.
- Proficient in Sabre.
- Bilingual: English and Spanish, Portuguese is a plus.
- Availability to work in shifts (100%).
- Availability to be on-call.
Benefits
- 401(k)
- Health insurance
- Dental/Vision insurance
- Life insurance
- On-the-job training
- Paid time off (vacation, sick days,holidays)
- Referral program
- Travel benefits
Job Types: Full-time, Contract
Pay: $34.72 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Rotating shift
- Weekends as needed
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 2 years (Required)
Language:
- Portuguese (Required)
- English (Required)
- Spanish (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Relocate:
- Los Angeles, CA 90009: Relocate before starting work (Required)
Work Location: In person
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