Passenger Service Supervisor

3 weeks ago


Los Angeles, United States The Professional Group Full time
Job DescriptionJob Description

The Professional Group is actively seeking experienced Passenger Service Supervisor for a leading South American carrier, LATAM Airlines Group. This position will be working out of the Los Angeles International Airport. See below for full details and come join us

Objetive:

Oversee the operation, making sure the employees provide a Customer Service with the Company standards in all areas including check-in, Gates and arrivals.

Main functions:

· Coordinate and supervise the service provided by the provider to passengers at check-in, boarding and flight arrivals.

· Coordinate the operative and informative briefings.

· Coordinate with the service provider on schedules and role assignments accordingly.

· Prepare contingency and response plans for emergencies.

· Supervise the customer service provided at the counter, boarding, arrival and luggage services.

· Supervise the functions associated with the closing of the flight.

· Prepare shift reports.

· Respond to passengers’ complaints.

· Lead Airport’s Management projects.

· Perform other activities of similar nature according to the needs of the department

Requirements:

  • 1 - 2 years of supervisory experience.
  • Must have previous experience in an appropriate career path.
  • MS Office: Word, Power Point, Excel, Outlook.
  • Proficient in Sabre.
  • Bilingual: English and Spanish, Portuguese is a plus.
  • Availability to work in shifts (100%).
  • Availability to be on-call.

Benefits

  • 401(k)
  • Health insurance
  • Dental/Vision insurance
  • Life insurance
  • On-the-job training
  • Paid time off (vacation, sick days,holidays)
  • Referral program
  • Travel benefits

Job Types: Full-time, Contract

Pay: $34.72 per hour

Benefits:

 

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

 

Schedule:

 

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Rotating shift
  • Weekends as needed

 

Education:

 

  • Bachelor's (Preferred)

 

Experience:

 

  • Customer service: 2 years (Required)

 

Language:

 

  • Portuguese (Required)
  • English (Required)
  • Spanish (Required)

 

Shift availability:

 

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

 

Ability to Relocate:

 

  • Los Angeles, CA 90009: Relocate before starting work (Required)

 

Work Location: In person



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