Customer Services Representative

4 weeks ago


Montgomery, United States Capstone Finance Full time
Job DescriptionJob Description

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR).

In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer.

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include:

·         Taking loan applications

·         Processing the payments of customers

·         Collections in person, over the phone and via written communication

·         Ensuring customers’ queries are answered to their satisfaction both by phone and in person

·         Using computerized systems to access the details of customers

·         Promoting certain financial products and services

·         Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers

Customer Service Representative Duties and Responsibilities:

·         Manage and prioritize multiple concerns simultaneously

·         Provide appropriate and correct information to incoming customer order status and product knowledge requests

·         A positive attitude

·         The ability to learn quickly and move on from both success and failure

·         Process customer orders/changes/returns according to established department policies and procedures

·         Work closely with the credit department to resolve disputed credit items

·         Provide timely feedback to company management regarding challenges or customer concerns

·         Partner with the sales team to meet and exceed customer’s service expectations Listen, document, and help resolve conflicts with customers 

Customer Service Representative Preferred Qualifications:

·         High School diploma

·         Previous customer service experience

·         Computer experience and aptitude

·         Problem-solving skills, and the ability to think under pressure

·         Commitment to continual education about the company, products and services

·         Similar Job Titles

·         Customer Service Representatives

·         Collector

·         CSR

Range:

$13.00 – $16.00 plus bonus potential every month



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