Customer Services Representative
4 weeks ago
Local finance company looking to fill a full-time position as a Customer Service Representative (CSR).
In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer.
As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include:
· Taking loan applications
· Processing the payments of customers
· Collections in person, over the phone and via written communication
· Ensuring customers’ queries are answered to their satisfaction both by phone and in person
· Using computerized systems to access the details of customers
· Promoting certain financial products and services
· Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers
Customer Service Representative Duties and Responsibilities:
· Manage and prioritize multiple concerns simultaneously
· Provide appropriate and correct information to incoming customer order status and product knowledge requests
· A positive attitude
· The ability to learn quickly and move on from both success and failure
· Process customer orders/changes/returns according to established department policies and procedures
· Work closely with the credit department to resolve disputed credit items
· Provide timely feedback to company management regarding challenges or customer concerns
· Partner with the sales team to meet and exceed customer’s service expectations Listen, document, and help resolve conflicts with customers
Customer Service Representative Preferred Qualifications:
· High School diploma
· Previous customer service experience
· Computer experience and aptitude
· Problem-solving skills, and the ability to think under pressure
· Commitment to continual education about the company, products and services
· Similar Job Titles
· Customer Service Representatives
· Collector
· CSR
Range:
$13.00 – $16.00 plus bonus potential every month
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