Customer Service Representative II
2 weeks ago
Salary Range: $16.44 - $22.21
*This role is exclusively on-site, requiring daily commutes to the office. Therefore, candidates must reside in the Detroit/Metro-Detroit area before employment*
MISSION STATEMENT
Our mission is to return the city's blighted and vacant properties to productive use. We utilize a variety of Sales programs to make homeownership and land purchases accessible to Detroiters. Plus, we take our commitment to revitalization one step further with our Compliance and Nuisance Abatement programs, requiring renovation and occupancy to improve neighborhoods, eliminate blight, and combat real estate speculation. The Detroit Land Bank Authority works directly with individual buyers, as well as Community Partner organizations and developers for projects big and small.
GENERAL JOB SUMMARY
Join our team and be a catalyst for positive change We are seeking a dynamic individual passionate about community building, enrichment, and development to contribute to our mission of enhancing the quality of life in our vibrant and diverse community.
The Customer Service Representative II is responsible for assisting DLBA customers daily with inquiries received through in person, telephone, web, and e-mail interactions. Additionally, the Customer Service Representative II provides the customer with the information they need to either resolve or escalate the concern to the Customer Service Team Lead or respective program department for rapid resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Service customers via telephone, email, web or in person interactions.
- Process customer inquiry by gathering required information to provide an appropriate solution and providing follow up if required to ensure resolution.
- Input customer inquiry and required detailed information into Salesforce.
- Answer inquiries by clarifying customer needs; researching, locating, and providing answers to inquiries, and fulfilling request.
- Escalate customer inquiry to Customer Service Team Lead when situation arises that requires management intervention.
- Demonstrate customer service excellence standards with every customer interaction.
QUALIFICATIONS (Knowledge, Skills, and Abilities)
- High School Diploma or GED equivalent
- At least one (1) year experience in customer service.
- Must understand and have used basic accounting principles and math.
- Effective at building positive relationships with customers, staff, peers, management, and key stakeholders.
- Effective communication and conflict resolution skills.
- Must be mission-driven individual with high personal integrity and a commitment to public servicing City of Detroit residents.
- Excellent time management skills and ability to multi-task.
- Demonstrated teamwork.
- Must be highly flexible and ability to work in a dynamic service environment.
- Proficient utilizing Microsoft Office Suite and Salesforce.
BENEFITS & PERKS
- Paid Holidays, Sick Days & CTO
- Health Benefit: Medical/Blue Cross Blue Shield, vision, dental, EAP and short-term disability
- Free Parking
- Retirement Savings Plan (457-B)
- Certification reimbursement/ License renewal reimbursement
**AN EQUAL OPPORTUNITY EMPLOYER**
-
Customer Service Representative II
7 days ago
Detroit, United States Kapstone Employment Services Full timeJob DescriptionJob DescriptionCustomer Service Representative IIThis position requires strong analytical, problem solving, multi-tasking, technical and customer service skills. We are looking for people who are strong analytically and have experience working in different systems such as SAP, CRM, etc...You will be responsible for accessing multiple internal...
-
Customer Service Representative
2 weeks ago
Detroit, United States General Linen and Uniform Service Full timeJob DescriptionJob DescriptionThis position is located in Detroit, MI, USA. We are seeking a Customer Service Representative to join our team! You will perform administrative functions in a small office to help drive company success.Responsibilities:Administrative and office support activities for the sales departmentPlan and schedule appointments and...
-
Customer Service Representative
4 days ago
Detroit, United States U-Haul Full timeLocation: 899 W Baltimore St, Detroit, Michigan 48202 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Detroit, United States The Auto Club Group Full timeIts a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...
-
Customer Service Representative
2 weeks ago
Detroit, United States Planet Fitness Full timeBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of...
-
Customer Service Representative
5 days ago
Detroit, United States Green Genie Cannabis Company Full timeJob DescriptionJob DescriptionDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting...
-
Customer Service Representative
3 hours ago
Detroit, Michigan, United States TEKsystems Full timeNOW HIRING Customer Service Representatives in Troy, Michigan Will train fully on-site for at least the first 3-4 weeks. After this, may be able to go on a hybrid schedule of 2 days on-site and 3 days remote if meeting attendance and performance expectations. Shift: 11:30am – 8pm Training: 9:30am-6pm (3 – 4 weeks of training) Description: Will be...
-
Customer Service Representative
11 hours ago
Detroit, United States TEKsystems Full timeNOW HIRING Customer Service Representatives in Troy, Michigan! Will train fully on-site for at least the first 3-4 weeks. After this, may be able to go on a hybrid schedule of 2 days on-site and 3 days remote if meeting attendance and performance expectations. Shift: 11:30am – 8pm Training: 9:30am-6pm (3 – 4 weeks of training) ...
-
Customer Service Representative REMOTE JOB
7 days ago
Detroit, United States Hickory Hill Golf Course Full timeHickory Hill Golf Course are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...
-
Remote Customer Service Representative
5 days ago
Detroit, United States TEKsystems Full timeCustomer Service Representative 100% Remote - Equipment Provided After Training (Must have own equipment for training) Pay Rate: $14.50/hr ($15.50/hr for candidates bilingual in English and Spanish) Estimated Start Date: July 1st Monday - Friday (Shifts Range between 7:45am-8:00pm EST) *Mandatory OT required during open enrollment...
-
Customer Service Representative
6 days ago
Detroit, Michigan, United States R1 RCM Full timeLocation: Ascension St. John Hospital & Medical Center, Detroit MIShift: Friday, Saturday, Sunday, 7pm-7:30PMAs our Customer Service Representative , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by...
-
Customer Service Representative
6 days ago
Detroit, Michigan, United States R1 RCM Full timeLocation: Ascension St. John Hospital & Medical Center, Detroit MIShift: PRN, Part-time night shift availableAs our Customer Service Representative , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by...
-
Customer Service Representative
6 days ago
Detroit, Michigan, United States R1 RCM Full timeLocation: Ascension St. John Hospital & Medical Center, Detroit MIShift: Tuesday, Thursday, Friday, 7pm-7:30amAs our Customer Service Representative , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by...
-
Customer Service Representative
1 week ago
Detroit, United States SER Metro-Detroit Full timeJob DescriptionJob DescriptionJOB TITLE: Customer Service Representative (Bilingual)DIVISION: Adult Services DEPARTMENT: Detroit At Work Career CenterLOCATION: 9301 Michigan Avenue REPORTS TO: Program Services CoordinatorFLSA STATUS: Non-Exempt/HourlyCLASSIFICATION: Full-Time RegularAPPROVED DATE: 1/4/2023JOB SUMMARY: Serves as the first point of contact for...
-
Customer Service Representative
2 weeks ago
Detroit, United States SER Metro-Detroit Full timeJob DescriptionJob DescriptionJOB TITLE: Customer Service Representative (Bilingual)DIVISION: Adult Services DEPARTMENT: Detroit At Work Career CenterLOCATION: 9301 Michigan Avenue REPORTS TO: Program Services CoordinatorFLSA STATUS: Non-Exempt/HourlyCLASSIFICATION: Full-Time RegularAPPROVED DATE: 1/4/2023JOB SUMMARY: Serves as the first point of contact for...
-
Customer Service Representative
2 weeks ago
Detroit Lakes, United States Doherty Full timeLooking for work in the Detroit Lakes area? Look no further! Doherty Staffing Solutions is currently partnering with a leading metal sales manufacturer located in Detroit Lakes, MN. We are seeking candidates for Customer Service Representative roles to work on the 1st shift. Compensation for these opportunities ranges between $22.00-$28.00 per hour,...
-
Customer Service Representative
5 days ago
Detroit, United States Avis Budget Group Full time $16Customer Service RepresentativePay: $16.00/hourImmediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist customers in...
-
Customer Service Representative
6 days ago
Detroit, United States Avis Budget Group Full timeCustomer Service RepresentativePay: $16.00/hourImmediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist customers in...
-
Customer Care Representative
5 days ago
Detroit, United States Harris & Harris Full timeJob DescriptionJob DescriptionHarris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Customer Care Representative to join our Utilities team. If you’re looking for a company that embraces the...
-
Customer Service Representative
2 weeks ago
Detroit, United States FASTSIGNS #381401 Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryPaid time offTraining & developmentCalling All CSR Pros at Detroit's Booming Signs & Graphics Business!Are you a customer service rockstar eager to join a fast-paced, growing team in the heart of Downtown Detroit?FASTSIGNS Detroit is not your average sign...
