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Eligibility Representative

2 months ago

Warrendale, United States ASK Consulting Full time $19
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job title: Eligibility Representative

Location: Warrendale, PA - 15086 (remote)

Duration: 5 months (possible extension)

Pay rate: $19.00 per hour

Job Description:

Regular Schedule: 10 AM CST- 7 PM CST

Training Schedule: 8 AM CST - 5 PM CST

100% Remote

Notes: Candidates must be reliable, with reliable internet. Must have the ability and experience to WAH. Must know how to set up equipment and navigate a computer.

*Insurance Experience a Plus*

*Call Center Experience a Plus*

Duties:

  • With this job you will make and take phone calls regarding insurance, prior auth, and copay issues. You will be making and taking calls in this role. Your schedule after training may or may not differ depending on call volume. Training will be conducted virtually so all candidates should be experienced with computers, phones, and Microsoft software, etc.
  • Delivers straightforward administrative and/or other basic business services in Eligibility. Implements and maintains eligibility for benefits. Implements, updates, and maintains automated, direct connect and/or manual eligibility data. Interacts with internal partners and/or external clients/vendors. Generates reports to identify and resolve discrepancies. Identifies process improvement opportunities for own cases. May negotiate and resolve eligibility with clients. May provide technical support for the electronic processing of eligibility. Ensures customer data is installed accurately and timely. May work with client's format and internal Systems to resolve errors. May interact with Systems to resolve technical issues. General knowledge of manual and automated eligibility. Familiar with reporting tools. Technical understanding of systems. Issues tend to be routine in nature. Good knowledge and understanding of Eligibility and business/operating processes and procedures. Works to clearly defined procedures under close supervision.

Skills:

  • Computer Savvy
  • Great Phone Customer Service
  • Must work M-F with limited call outs. This role is for our busy season 1:1 and our FTE employees are blocked from taking PTO and I will set the same standard for the contracted workers.
  • Customer Service phone experience preferred not required
  • Job functions will be performed at home using a computer and phone
  • Able to trouble shoot tech issues is preferred not required as all work is done on a computer

Education:

  • High School Diploma
  • Minimum Degree Required
  • Completed High School (Diploma or GED)

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.