HVAC Dispatcher
4 weeks ago
We're looking for an energetic and forward-thinking Dispatcher to join our team. As a Dispatcher, you'll play a vital role in maintaining our service technicians' daily schedules. Your focus will be on ensuring smooth job dispatching and coordinating with customers to provide precise logistics regarding job locations and timing.
In this dynamic role, you'll be the key link between our customers and service technicians, ensuring that every job is handled efficiently and with the utmost attention to detail. Your ability to think on your feet and manage multiple tasks will be crucial in delivering exceptional service and maintaining our reputation for excellence.
If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and excels at communication and organization, we invite you to bring your skills to our team and contribute to our mission of delivering top-notch HVAC, plumbing, and electrical services to our valued customers.
Responsibilities:
- Utilize phone etiquette skills to ensure smooth and concise communication with customers, department managers, technicians, and vendors.
- Coordinate and dispatch service technicians to customer locations.
- Communicate effectively with customers to provide updates on appointment times and technician arrivals.
- Schedule service appointments for customers based on availability and urgency.
- Maintain accurate records of service calls, appointments, and technician schedules using our dispatching and invoicing software.
- Assist in managing inventory and ordering supplies as needed for service calls.
Qualifications:
- Previous dispatching experience (preferred).
- Excellent verbal and written communication skills.
- Strong organizational and planning skills.
- Strong customer service orientation with the ability to resolve customer issues effectively and efficiently.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic computer skills, including data entry and navigating through various software applications.
- Previous experience in customer service (preferred).
- Familiarity with QuickBooks software (preferred).
- Driver’s License (required).
- High School Diploma / GED (required).
- Must be 18+ to apply.
Our work environment includes:
- Growth opportunities
- Relaxed atmosphere
- Casual work attire
- On-the-job training
We offer competitive compensation based on experience as well as benefits packages, including medical, dental, and retirement plans. Join us in this key position, where your dedication to service is the heartbeat of our commitment to excellence.
How to Apply: Interested candidates should upload their resume to be considered for this position. Please do not call or email the company regarding this position. We will be reviewing all candidates and reaching out after the review process is complete.
Company DescriptionAt Biggs HVAC, Plumbing & Electrical – we are more than just a company; we're a family. As a small, family-owned business that has been proudly serving the Raleigh metro area since 1996, we understand the value of relationships, both with our customers and our employees. Here at Biggs, we take pride in delivering excellent customer service, and our motto, "Big enough to serve, small enough to care," reflects our commitment to maintaining a personal touch in everything we do. As part of our family-oriented culture, we prioritize the growth and well-being of our team members, providing opportunities for both professional and personal development.Company DescriptionAt Biggs HVAC, Plumbing & Electrical – we are more than just a company; we're a family. As a small, family-owned business that has been proudly serving the Raleigh metro area since 1996, we understand the value of relationships, both with our customers and our employees. Here at Biggs, we take pride in delivering excellent customer service, and our motto, "Big enough to serve, small enough to care," reflects our commitment to maintaining a personal touch in everything we do. As part of our family-oriented culture, we prioritize the growth and well-being of our team members, providing opportunities for both professional and personal development.