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Housekeeping Assistant

2 months ago

Grand Rapids, United States Suburban Inns Full time
Job DescriptionJob Description

​Embassy Suites is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry

* Shifts: 1st 

* Wage: $14/hour PLUS an additional $2.00/hour for all hours worked on weekends (Friday at 3:00 pm until Sunday at 11:59 pm)

* Position can be used as a paid internship

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules
  • Holiday Pay
  • 8 hours of paid volunteer time per year
  • Advancement and professional growth opportunities
  • Monetary recognition program
  • Monetary referral program
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Communicate regularly with the Supervisors to ensure they know of any linen shortages or laundry backups
  • Stock and store clean linens in the appropriate areas of the laundry room and storage rooms
  • Assist in removing linen and trash from guest rooms
  • Remove all trash from hotel floor landings and take out to trash compactor regularly
  • Take dirty linen to laundry and sort appropriately
  • Run clean linen and supplies to storage on floors and housekeepers as needed
  • Ensure that enough linen is available to start the next day’s housekeeping shift
  • Keep the laundry room and storage rooms clean and stocked with all necessary supplies
  • Report any maintenance issues to Supervisor
  • Report all lost and found items to Supervisor
  • Ensure that all standards set by Suburban Inns and Hilton are being followed at all times
  • Deliver items to guest rooms as requested by the front desk
  • Assist in cleaning of rooms as needed including making beds
  • Assist with folding laundry as needed
  • Keep all hallways, public areas and closets clean, neat and vacuumed
  • Assist with quarterly linen inventory
  • Assist with emptying carts
  • Assist with stocking housekeeping carts
  • Make beds as needed to assist housekeeping department
  • Receive housekeeping orders and put away in appropriate places
  • Perform janitorial duties as assigned by management
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

  • Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
  • Formal Education and Job-Related Experience: None
  • License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)
  • Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
     
Uniform and Appearance Guidelines:
  • Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
  • Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

            

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