AV Service Technician

1 week ago

Jacksonville, United States CCS Presentation Systems Full time
Job DescriptionJob Description

Provides technical and operational support of Audio Visual technologies such as: Video Teleconferencing (Polycom, Cisco); Crestron / AMX; Audio DSP (Biamp, QSC, Symetrix); Dante; Extron; Barco / Planar; Pro-jection Devices; Video Wall Display Systems; Digital Signage Systems; Wireless Microphones; PTZ Cameras (Sony, Vaddio, Cisco); Zoom / Microsoft Teams

RESPONSIBILITES

• Providing a High Level of Customer Support, including onsite as well as phone and remote support.
• Developing an ongoing customer relationship, resulting in future customer loyalty.
• Completing Preventative Maintenance visits to ensure all customer rooms and systems are oper-ating in an optimum fashion.
• Troubleshooting system issues to determine and find resolutions, or appropriate usage.
• Adjusting Digital Signal Processor configuration files as needed.
• Making minor code updates to Crestron SIMPL code, and working with a programmer for more com-plex program adjustments.
• Handling high level Audio Visual issues on complicated installed systems.
• Working with manufacturers for equipment servicing (technical support, securing return authoriza-tions, completing repair functions required to resolve customer issues).
• Assembling reports and in-house paperwork as a means to document customer interactions and im-prove company efficiency.
• Providing operational support for customer meetings and events as required.

REQUIREMENTS

• Two-year diploma from a Technical School, or equivalent experience. CTS certification from ICIA or other manufacturer-based certifications a plus (Crestron, QSC, Biamp, AMX, ClearOne, Extron, Pla-nar, RGB Spectrum, Polycom, Tandberg, etc.)
• 3 + years of experience with audio-visual, corporate video, or other related systems.
• Strong attention to detail
• Strong communication skills
• Must possess a valid driver’s license with safe driving record
• Extensive network and pc setup capabilities
• Must be able to climb ladders and scaffolding
• Must be able to lift in excess of 50 pounds
• Must be able to work in high places, as well as small cramped places
• Highly self-motivated and directed
• Typing skills and strong written and verbal communication

Company DescriptionCCS Southeast is a wholly owned audio-visual system integrator with over 20 years of experience designing, installing and supporting customers throughout the Southeast and United States. Our account teams and engineers assess our customer’s current environment, discuss what they are trying to achieve, and then present the best solutions and services that meet or exceed those requirements. We partner with the best in breed technology companies to ensure our customers have access to the most advanced, secure, and effective solutions.Company DescriptionCCS Southeast is a wholly owned audio-visual system integrator with over 20 years of experience designing, installing and supporting customers throughout the Southeast and United States. Our account teams and engineers assess our customer’s current environment, discuss what they are trying to achieve, and then present the best solutions and services that meet or exceed those requirements. We partner with the best in breed technology companies to ensure our customers have access to the most advanced, secure, and effective solutions.

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