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Bilingual Dispatcher

1 month ago

Houston, United States Royal Manufacturing Full time
Job DescriptionJob Description

We are looking for a Bilingual Dispatcher to join the team. If you have strong administrative and Customer Service skills we want to hear from you

Job Summary

The Dispatcher will receive and dispatch orders for our product deliveries. The Dispatcher will also address problems and requests by transmitting information and/or providing solutions.

Duties and Responsibilities

  • Receive and dispatch orders for products and deliveries.
  • Prioritize call according to urgency and importance.
  • Use phone to call or text installation crews, providing important information or updates during the shift.
  • Monitor the route and status of field units to coordinate and prioritize their schedule.
  • Provide field units with information about orders, traffic, obstacles, and requirements.
  • Enter data in computer system and maintain logs and records of calls, activities, and other information.
  • Assist in unloading truck and checking in material.
  • Stay in communication with customers in case of a discrepancy.

Qualifications

Education:

  • High school diploma or GED, or equivalent education and experience combined.

Experience:

  • Bilingual (English & Spanish)
  • Proven experience as Dispatcher or relevant position.
  • Sound judgment and critical thinking.
  • Organized, thorough, and detail-oriented.
  • Good interpersonal skills.
  • Good verbal communication skills.
  • Mathematical skills; ability to understand dimensions.
  • Technical capacity and knowledge of computer applications, specifically Microsoft Office Suite.
  • Ability to multi-task, handling numerous assignments simultaneously with quick transitions.
  • Ability to work well in a team environment.
  • Time management skills; ability to prioritize work to adapt to a fast-paced environment and perform well under stress.
Company DescriptionRoyal Manufacturing is an integrated provider of building products for the kitchen and bathroom. The company manufactures and distributes a variety of product offerings for the bath space including acrylic tubs for all designs, as well as shower pans. Royal Manufacturing also fabricates and installs custom countertops with a broad product offering including granite, engineered marble, quartz, and solid surfaces.

Royal Manufacturing has partnered with America’s largest homebuilders for almost 50 years and has built a lasting reputation for value, quality, and service. During this period, the company has expanded manufacturing and distribution facilities and is strategically located throughout Texas, Florida and the Carolinas. Royal Manufacturing's unique ability to provide products and services for both residential and commercial markets makes it an ideal fit for all kitchen and bath needs.Company DescriptionRoyal Manufacturing is an integrated provider of building products for the kitchen and bathroom. The company manufactures and distributes a variety of product offerings for the bath space including acrylic tubs for all designs, as well as shower pans. Royal Manufacturing also fabricates and installs custom countertops with a broad product offering including granite, engineered marble, quartz, and solid surfaces.\r
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Royal Manufacturing has partnered with America’s largest homebuilders for almost 50 years and has built a lasting reputation for value, quality, and service. During this period, the company has expanded manufacturing and distribution facilities and is strategically located throughout Texas, Florida and the Carolinas. Royal Manufacturing's unique ability to provide products and services for both residential and commercial markets makes it an ideal fit for all kitchen and bath needs.