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IT Field Technician

3 months ago

Milwaukie, United States Nerds Like Us Full time
Job DescriptionJob Description

Who we are: NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Job Summary: We are seeking a Field Technician to join our team. This role will primarily focus on providing high-quality technical support and assistance to our residential and small business customers. The  Field Technician will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.

Responsibilities and Duties:

● Consult with customers in-store, over the phone, and on-site at their business or residence to provide technology solutions that best fit their needs

● Maintain a positive, empathetic, and professional attitude toward customers at all times

● Perform PC hardware and software troubleshooting, repair, and maintenance

● Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration

● Execute data recovery and loss prevention tasks

● Upgrade and install software, ensuring compatibility and optimal performance

● Perform network installation and maintenance (wired, wireless, LAN, WAN)

● Manage virus protection and Spyware/Adware removal

● Enhance security solutions for home and small business technology

● Deliver one-on-one training for customers on various technology topics

● Collaborate with Senior Technicians, seeking guidance and support when needed

Qualifications:

● Associate's degree in a technology-related field, or equivalent experience

● Minimum of 2 years of experience providing technical support

● Strong knowledge of PC troubleshooting and repair (A+ certification skill set)

● Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices

● Familiarity with Windows OS and experience with Mac and Apple products

● Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)

● Strong communication and customer service skills

● Valid driver's license and clean driving record

Preferred:

● A+, Network+, or other relevant certifications

Physical Demands: Reasonable accommodations can be made for individuals with disabilities.

● Mobility: Moving around the office, standing, walking, bending, and reaching.

● Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.

● Dexterity: Managing cables, assembling hardware, and performing repairs.

● Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.

● Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.

● Driving: Traveling between client sites with a valid driver's license.

Why You'll Love it Here:

● Opportunity to join an incredible company that values people and results

● Make a significant contribution to our history-making journey

● Be a part of a supportive and caring team that prioritizes learning and growth

● Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity

● Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Company DescriptionNerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.Company DescriptionNerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.